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“We never have enough time to do a thing right, but we always have time to do it twice”. Managing Transition. Course objectives and scope: Analysis: Diagnosis Design: Modeling Implementation: Transition. Culture, conflicts awareness. Analysis: Overall Picture. Input. Input. Input.

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managing transition

“We never have enough time to do a thing right,

but we always have time

to do it twice”

Managing Transition

Course objectives and scope:

Analysis: Diagnosis

Design: Modeling

Implementation: Transition

analysis overall picture

Culture,

conflicts

awareness

Analysis:Overall Picture

Input

Input

Input

Input

Input

Input

Input

Output

Output

Output

Output

Output

Output

Output

Process

Process

Process

Process

Process

Process

Process

Input

Process

Output

Level of grow: crisis, structure, problems

Diagnosis

Diagnosis

Business entity

Social system

Mission

Strategy

Objectives

PROCESS

Input

Output

INF 270 PIS: Managing Transition

analysis business process decision making
Analysis:Business Process & Decision Making

Input

Process

Output

Company’s

objectives

Goshko

?

Personal objectives

Decision/output

Marijka

The Big BOSS

Ivancho

INF 270 PIS: Managing Transition

analysis decisions
Analysis: Decisions

Semi-structured decisions

Structured part

Applying rules

Unstructured part

Applying intuition

If the input is ‘X1’  yes

If the input is ‘X2’  no

If the input is neither ‘X1’ nor ‘X2’ then

if the applicant is a young blond female  yes

else if the applicant is a male  no

else “What Goshko said”

if Goshko said nothing

do the opposite of what

Ivancho & Marijka suggested

Otherwise:

direct the case to the “Bigger Boss”…

Mission/Strategy

Objectives

The Big BOSS

?

?

INF 270 PIS: Managing Transition

is development project
IS Development Project

Mission/Strategy

Objectives

INF 270 PIS: Managing Transition

is design planning
IS Design: Planning

Mission/Strategy

Objectives

INF 270 PIS: Managing Transition

design of is detail design

Data modeling

Design of IS: detail design

ER/EER diagram

Big Boss Use Case (specify the module to serve the Big Boss):

INPUT:

  • Read the input documents
  • Read Goshko’s opinion
  • Read Marijka’s opinion

PROCESS:

  • If X1 then fill the case dossier and send a message with text ‘yes’ …
  • If X2 then fill the case dossier and send a message with text ‘no’ …
  • ELSE Prepare a report to show on the screen of the Big Boss’s PC:
    • SELECT Gender , age FROM input_documents
    • ENTER Picture
    • IF EXISTS PRINT Goshko’ opinion
    • IF EXISTS PRINT Marijka’s opinion
    • OPEN FORM with options: ‘yes’ or ‘no’ or ‘Submit the case up’
    • When the FORM is completed – fill the case dossier and send a message …

Automatic

Business logic modeling

What constitute “young”?

If there is definition, the case of “young, blond female” is also automatic

User interface

Mission/Strategy

Objectives

Flow chart

Benefit - all automatic cases are proceed without “Big Boss” involvement.

IS increases “Big Boss” productivity!

INF 270 PIS: Managing Transition

categories of information systems
Categories of Information Systems

Mission/Strategy

Objectives

INF 270 PIS: Managing Transition

categories of information systems1
Categories of Information Systems

Mission/Strategy

Objectives

INF 270 PIS: Managing Transition

categories of information systems2
Categories of Information Systems

Mission/Strategy

Objectives

INF 270 PIS: Managing Transition

categories of information systems3
Categories of Information Systems

Mission/Strategy

Objectives

INF 270 PIS: Managing Transition

transition
Transition
  • What new IS may change?

Managing transition:

  • How the IS will affect administrative structure?
  • How to reorganize the business process(es)?
  • What IS may cause to corporate politics and culture?
  • How to avoid resistance?
  • The role of leadership/

Mission/Strategy

Objectives

INF 270 PIS: Managing Transition

transition what new is may change
Transition: What new IS may change?
  • Transaction Processing Systems (TPS):
    • Traceability; Recording all facts;
    • Serves operational decision making;
    • Improve efficiency;
    • Don’t affect administrative structure;
    • Smooth and streamline business processes;
    • Improve accountability.

Mission/Strategy

Objectives

INF 270 PIS: Managing Transition

transition what new is may change1
Transition: What new IS may change?
  • Management Information Systems (MIS):
    • Performance control;
    • Periodical reports – to show whether what was planned is achieved: support corrective actions;
    • Exception reports – to ring the bell in case of appearing significant problems;
    • Improve effectiveness;
    • May result in structural changes by flattening administrative structure;
    • May result in reengineering of business processes.

Mission/Strategy

Objectives

INF 270 PIS: Managing Transition

transition what new is may change2
Transition: What new IS may change?
  • Executive Information Systems (EIS):
    • Support of Strategic Decision
    • Simulation: What-if analysis
    • Prediction
    • Playing scenarios
    • Don’t affect every-day life of the organization

Mission/Strategy

Objectives

INF 270 PIS: Managing Transition

transition what new is may change3
Transition: What new IS may change?
  • Enterprise Resource Planning (ERP):
    • Integrates information for better planning and use of resources (material, financial, human and information) on enterprise level;
    • Serves for better control and planning

improved MIS

Mission/Strategy

Objectives

INF 270 PIS: Managing Transition

managing transition how the is will affect administrative structure
Managing transition:How the IS will affect administrative structure?

Flattening

Mission/Strategy

Objectives

report

report

report

report

report

report

report

report

order

order

order

order

order

order

order

order

Bigger Boss

B

Biggest Boss

Big Boss

Y

Bigger Boss

A

Big Boss

X

Petyrcho

Marjika

Goshko

Ivancho

IS

Direct/horizontal

INF 270 PIS: Managing Transition

managing transition how to reorganize the business process es
Managing transition:How to reorganize the business process(es)?

Parallel Processing

instead of

Sequential Processing

Mission/Strategy

Objectives

Big Boss

Goshko

Lenche

Marijka

Petyrcho

Vancho

Goshko

Lenche

Marijka

Petyrcho

Vancho

Big Boss

IS

INF 270 PIS: Managing Transition

managing transition what is may cause to corporate politics and culture
Managing transition:What IS may cause to corporate politics and culture?
  • Changing the authority structure
  • Increasing
    • accountability,
    • Visibility
    • responsibility and
    • self control
  • Empowering individuals

Mission/Strategy

Objectives

INF 270 PIS: Managing Transition

managing transition how to avoid resistance
Managing transition:How to avoid resistance?
  • Provide information regarding IS early
  • Involve employees in IS specification
  • Keep employees familiar with IS project progress
  • Give people time to adjust
  • Ensure assistance

Would I have chosen this?

Do I accept it?

Can I benefit?

How this will affect me?

Can I cope with the stress?

Whether I am prepared?

Can I try the new IS in advance?

Who can help me?

Resistance is natural

Mission/Strategy

Objectives

INF 270 PIS: Managing Transition

managing transition guarantee smooth transition
Managing transition:Guarantee smooth transition
  • Plan activities for the transition as early as initiation of IS project
  • Train employees in advance
  • Dedicate resources for parallel running of old and new systems for at least one complete business cycle
  • Compare usability of the two systems
  • Identify possible problems and risks
  • Migrate to the new system when problems are resolved

Mission/Strategy

Objectives

INF 270 PIS: Managing Transition

slide22

Q & A

INF 270 PIS: Managing Transition

slide23

ER/EER diagram

User interface

Flow chart

INF 270 PIS: Managing Transition