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Social CRM 2.0 - Building Strong Relationships for Success

Learn about the power of Social CRM in fostering customer engagement, marketing, sales, support, and innovation. Discover how to leverage platforms for effective communication and enhance the customer experience.

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Social CRM 2.0 - Building Strong Relationships for Success

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  1. CRM 2.0 – it’s the relationship, stupid! Energi Norge 22. september

  2. Me, me, me • Heidi Nordby Lunde • Blogg: http://vampus.blogspot.com • Twitter: http://twitter.com/vampus • Bokmerker:http://www.delicious.com/vampus/energinorge • Presentasjon: http://www.slideshare.net/vampus • E-mail: vampus@gmail.com • Mobil: 4001 9747

  3. Hva er sosiale medier? En fellesbetegnelse på nettsteder der brukerne selv skaper, deler og distribuere innholdet.

  4. Don’t believe the hype

  5. Litago – økte 200% Kilde: DN lørdag 18. september 2010

  6. Demokratisk merkevare?

  7. Demokratisk merkevare?

  8. Demokratisk merkevare?

  9. Plattform for kommunikasjon

  10. Sosial CRM Marketing Salg Service &support Innovasjon Kunde-opplevelsen

  11. 500 millioner 14% Primært sosialt 78% 2,6 millioner

  12. Gal eller aktiv? La alle bidra

  13. Dell community

  14. Dell community

  15. Behandler du kundene dine som #drittunger?

  16. Behandler du kundene dine som #drittunger?

  17. Det du bygger sten for sten…

  18. Gal eller aktiv?

  19. Telenor service

  20. Telenor service

  21. Telenor service

  22. Banken min

  23. Banken min

  24. Kom i gang

  25. CRM 2.0 – it’s not stupid, it’s the relationship!

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