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Dwight Vigna Education Department. FSA Default Division Goals. Goal 1: Be respectful to our borrowers and find the best solution that will resolve the borrower’s debt regardless of the commission being paid

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dwight vigna education department

Dwight VignaEducation Department

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

fsa default division goals
FSA Default Division Goals

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

Goal 1: Be respectful to our borrowers and find the best solution that will resolve the borrower’s debt regardless of the commission being paid

Goal 2: Increase the FSA overall collection rate on a year to year basis even though the inventory is also increasing annually

collection performance

Collection Performance

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

default recoveries in billions
Default Recoveries- In Billions

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

Combined ED

FY13 - $18.2 $8.51

FY12 - $13.1 $3.68

FY11 - $12.0 $3.40

FY10 - $10.2 $3.04

FY09 - $8.8 $3.07

FY08 - $8.9 $3.21

FY07 - $6.9 $2.67

fy13 top ten by recovery rate
FY13 Top Ten By Recovery Rate

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

fy13 top ten by recovery rate w o consols
FY13 Top Ten by Recovery Rate w/o Consols

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

fy13 recovery rate by portfolio
FY13 Recovery Rate By Portfolio

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

regular
Regular

FY13 FY12

GA $759,645,000 $754,654,568

ED $562,750,765 $539,983,209

Totals $1,322,395,765 $1,294,637,777

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

slide9
TOP

FY13 FY12

GA $848,556,209 $990,651,634

ED $1,331,685,591 $555,242,177

Totals $2,180,241,800 $1,545,893,811

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

rehabilitations
Rehabilitations

FY13 FY12

GA $4,736,266,045 $4,400,196,618

ED $5,758,179,306 $1,761,800,453

Totals $10,494,445,351 $6,161,997,071

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

slide11
AWG

FY13 FY12

GA $655,890,260 $668,323,580

ED $291,422,130 $345,010,734

Totals $947,312,390 $1,013,334,314

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

direct consolidations
Direct Consolidations

FY13 FY12

GA $2,711,129,883 $2,584,213,293

ED $567,475,161 $474,247,061

Totals $3,278,605,045 $3,058,460,354

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

fy13 ga consolidations
FY13 GA Consolidations

Highest percentage was 41.31%

Lowest percentage was 14.76%

Consolidations Total Collections % of Total

$2,711,129,883 $9,711,487,398 27.92%

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

fy13 top ten consolidators
FY13 Top Ten Consolidators

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

pca collection performance

PCA Collection Performance

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

collection performance1
Collection Performance

CPCS #5-11 Avg. - Unrestricted

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

collection performance2
Collection Performance

Quarterly CPCS #5-11Avg. – Small Business

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

default portfolio projections

Default PortfolioProjections

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

portfolio characteristics
Portfolio Characteristics

September 2013

  • Size: $55,886,286,405

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

collections 3 year forecast
Collections 3-Year Forecast

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

top processing

TOP Processing

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

the new faces of top
The New Faces of TOP

Tia Fails

Cindy Hill

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

treasury offset program
Treasury Offset Program

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

PY2013 P&I Certified

GA $23,361,109,809

ED $29,810,814,083

Total $53,171,923,892

  • ED Collections - $1,331,685,591
  • GA Collections - $ 848,556,209
  • Total - $2,180,241,800
treasury offset program1
Treasury Offset Program

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

Certification processing is on schedule

Cindy sent the Action Code e-mail

GA Certification files are due 11/4 -11/8

Inactivation file will be processed on 11/20/2013

Certification files are sent to Treasury on 12/9/2013

the new face for mandatory assignment
The New Face for Mandatory Assignment

Jane Bryson

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

irs skip tracing update
IRS Skip Tracing Update

We have a signed CMA

We have to make system changes in order to use the CMA

There will be audits from the IRS on this process

New Training must be done for all staff that includes IRS FTI (Federal Tax Information) requirements

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

irs skip tracing update1
IRS Skip Tracing Update

Neither ED nor its Contractors (PCA or GA) may redisclose the IRS Address unless legal parameters in the Internal Revenue Code (IRC) (section 6103) are followed, which are in addition to those required by the Privacy Act!

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

irs skip tracing update2
IRS Skip Tracing Update

Independent verification

Written procedures are completed

Legally insufficient

Legally sufficient

First Party Request

Requestor must submit credentials proving they are asking for their own records

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

irs skip tracing update3
IRS Skip Tracing Update

Third Party Request with Consent

Must use IRS Form 8821

Signature must be within 120 days of current date

First and Third Party Request with consent

Original request must be maintained for 3 years

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

irs skip tracing update4
IRS Skip Tracing Update

Third Party Request Without Consent

Must use IRS Form 8821

Personnel withholding request must provide ED’s OGC copies of request and the decision to withhold within 1-3 business days

If Requestor persists, ED/PCA/GA must notify ED’s OGC within 1-3 business days of continued demand

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

new contracts

New Contracts

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

dmcs o m contract
DMCS O&M Contract

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

Awarded on 9/30/2013 to Maximus Federal Services, Inc.

Stop Work Order Issued on 10/01/2013

Start Work Order Issued on 10/17/2013

10 Year contract with a base period of 2 years and 8, 1-year options

dmcs o m contract1
DMCS O&M Contract

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

Maximus has been around for 40 years

They are using IBM, FICO and Omni Systems for development

Exeter is being used for financial reconciliation

Xerox is being used for data center and back-end processing

dmcs o m contract2
DMCS O&M Contract

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

The Xerox contract was given an extension for 6 months, June 30 2014

The transition planning has already begun

The current date for the transition is March 1, 2014

dmcs o m contract3
DMCS O&M Contract

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

  • How does this affect the GAs?
    • No changes today
    • There will be a transition of the data center at some future point
pca contracts
PCA Contracts

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida

Procurement is currently going on for the Small Business pool and the Unrestricted Business pool

The proposed time frame for Awards is January 2014

slide37

Questions?

2013 Knowledge Symposium

November 5-7, 2013 ● St. Pete, Florida