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-2008

What is the Program?. The ASSIST program is a set of customer service initiatives designed to enhance our service culture among our employees - that ultimately enhances the guest experience at all US Airways Center events. -2008.

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-2008

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  1. What is the Program? The ASSIST program is a set of customer service initiatives designed to enhance our service culture among our employees - that ultimately enhances the guest experience at all US Airways Center events. -2008

  2. Defining the Basics • Acknowledge our guests with a friendly greeting • Smile – and ask how you may assist them • Strive to exceed expectations • Interact – seek out interactions with fans • Stay informed • Thank each and every guest – every night -2008

  3. Monthly ASSIST LEADERS • 10 selected per month • Excelling at the ASSIST basics • ASSISTS awarded every event by supervisors, full time staff, fans and “secret shoppers” • On-court recognition at a Suns game • $50 gift card -2008

  4. BIG PLAY ASSIST Awards • Going above and beyond to ASSIST a customer or group of customers with a problem • Nominations for BIG PLAY ASSISTS are made by supervisors, event managers and full time staff • Reviewed monthly by the ASSISTManagement Team • $100 gift card awarded for BIG PLAY ASSISTS -2008

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