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Transportation Management Center: Business Process Review and Playbook for Transition. Jim Kelly SFMTA, Deputy Director, Operations San Francisco, CA. Chuck Morganson HNTB Corporation, Sr. Project Manager San Francisco, CA. Presentation Outline. • Legacy Control Centers

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Presentation Transcript
slide1

Transportation Management Center: Business Process Review and Playbook for Transition

Jim Kelly

SFMTA, Deputy Director, Operations

San Francisco, CA

Chuck Morganson

HNTB Corporation, Sr. Project Manager

San Francisco, CA

slide2

Presentation Outline

• Legacy Control Centers

New Integrated Transportation Management Center (TMC)

Business Process Review

Move-In Playbook

new transportation management center tmc
New Transportation Management Center (TMC)

SFMTA / MUNI Operations:

Legacy Control Centers

Transit Power

Transit

Operations

Transit Lines

Traffic

Management

Parking Control

& Security

new transportation management center tmc1
New Transportation Management Center (TMC)

Retrofit of existing decommissioned Bank of America control center to be LEED Certified TMC facility

4

business process review
Business Process Review

Contract Implementation

Design by HNTB-B&C JV, Central Subway Contract

Included Business Process Review of SFMTA Operations

Phase 1 Construction,

Tenant Improvements (TI)

Building owner is Hudson Pacific Property

Work Performed by Hudson Pacific Property

Phase 2 Construction,

Work Outside Tenant Improvements (OTI)

Work performed by Job Order contracts

Procurement for Furnishings and City Agencies

business process review1
Business Process Review

Achieve TMC Project Objectives

Integrated

Pro-Active

Stakeholder Focused

Start-Up Aspect of the TMC Project

Creating a New Business process

Creating a New Operational Organization

Hiring New TMC staff

Creating New / Revising SOP & training programs

Budgeting TMC Operations

Utilize Lessons Learned and Best Practices

business process review2
Business Process Review

Major Areas for Change:

Staffing – Organizational Structure

Technology, Training, Support

Internal Cultural Barriers / Silos

  • SFMTA Policies – SOPs

Situational Awareness:

Big Picture

Small Picture

business process review3
Business Process Review

Peer Review Session – August 2010

BART, San Francisco, CA

MBTA, Boston, MA

Montgomery County, Rockville, MD

OC Transpo, Ottawa, Canada

Tri-Met, Portland, OR

10

move in playbook
Move-In Playbook

Move-In Phases

2012 2013 2014 2015 2016

Pre-Phase 1: Nov. 2012- Feb. 2014

Phase 1: Feb. 2014

Pre-Phase 2: Feb. 2014-Oct. 2014

Phase 2: Oct. 2014-Sept. 2015

Post Phase 2: Sept. 2015-Sept. 2016

move in playbook1
Move-In Playbook

Move-In “Playbook” and Time Frame

Pre-Phase 1

Move-In Tasks

-----

Create Labor Class

Hire TMC Ops. Mgr.

Conduct TMC Scanning Tour

Create Trans. Operator Job Descriptions

Develop New SOP Manual

Develop Training Program

Phase 1

Move-In

-----

Pre-Phase 2

Move-In Tasks

-----

Revise SOP Manual – Phase 1 transition to Phase 2

Revise Training Program – Phase 1 transition to Phase 2

Phase 2

Move-In

-----

Post-Phase 2

Move-In Tasks

-----

Revise SOP Manual – Post Phase 2 Enhancement

Revise Training Program – Post Phase 2

12

move in playbook2
Move-In Playbook

Staff Physical Move-In Phasing

Phase 1 Move Phase 2 Move

Line Management Center

(Transit Pilot)

SFGo

CCTV

Traffic Signals

  • Lenox Muni OCC
  • Transit Controller & Dispatchers
  • Power Control
  • Trouble Desks
  • Subject to Radio Replacement Schedule
    • CAD/AVL Cutover

Parking

Control

&

Towing Dispatch

Security Monitoring

move in playbook3
Move-In Playbook

TMC Start-Up Committee

slide15

Move-In Playbook

Transit Division

TMC Organizational Structure

TMC Deputy Director

Senior Ops Manager

Sustainable Streets Division

Communications

Facilities Manager/ Reception

Finance & IT Division

TMC Operations Manager/ Incident Manager/Transportation Floor Manager

Third Party Security Monitoring

PCO/

Towing Dispatching

SFGo Operations

Operations System Onsite Support

Rail Trouble Desk

Traffic Trouble Desk

Transportation Management Control (Rail, Trolley, Bus)

Rubber

Tire

Trouble Desk

Public/

Passenger Information Officer

Operations System IT Support

Training

Motive Power Control

Trouble

Desk

Security

TMC Operations Floor / Operations Theater

move in playbook4
Move-In Playbook

New Attitude: Failure is Not an Option!

move in playbook5
Move-In Playbook

SOP Master Checklist

Each incident will follow these stages:

Verification (Validation, Class 1-3)

Notification

Implement Response (Checklists)

Event Management

Service Modification

Service Restoration

move in playbook6
Move-In Playbook

Incident Classifications

Class 1: Service Disruption

Equipment Specific

Line Specific / Mode Specific

Systemwide

Class 2: Accident

Accident with No Injury

Accident with Injury

Accident with Fatality

  • Class 3: Serious Threat
  • Threat to Facility
  • Threat to Passengers / Personnel
move in playbook7
Move-In Playbook

New Positions

TMC Operations Manager

TMC Transportation Shift Manager

TMC Transportation Operator

summary
Summary

5 Legacy Control Centers combined into 1 new TMC

Implement Business Process Review

Develop Findings and Recommendations

See for Yourself

Wednesday Technical Tour - SFMTA

Line Management Center & New TMC (under constr.)