Its About Exceptional Customer Service. Now More than Ever!. Shrinking resources Smaller staffs Shallow labor pool Regional operations. Front line employees are the most important people in State Parks. You ….
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How to deal with customers and the stress of the job.
Things to remember…
“There are no bad customers, just some that are more difficult that others”
For every difficult person there. is a solution to their problem.
Keep in mind you it may not make them happy 100% of the time.
Usefulness of Stress.
Stresses cause the fight-or-flight response.
Examples of what causes Stress
The Loss of a Loved One
Major Illness or Injury
Serious Financial Difficulties
Loss of Job
Moving to a New Place
A Serious Falling Out with a Close Friend
Birth of a Child
Manage your time more effectively
Practicing long-term planning
Using a time-management system
Write down all your appointment
Keep a daily to do list
Prioritize your daily to do list
Improve your physical work environment