Management Information Systems: Empowering Businesses with Technology

1. Term: 2009/2010ITU Management FacultyManagement Information SystemsN. YILDIRIM Management Information Systems

2. Grading Criteria Attendance : %70 required as visa Term Project/Paper : 30% Midterm Exam : 30% Final Exam : 40% ITU Management Faculty – MIS

3. Course Cover Introduction to MIS • Objectives and Overview of the Course • Systems, Information, Data, Knowledge • Information Technology, Information Economy and Society • Management Information Systems I) IS in Organizations, Management and the Networked Enterprise • Information Systems in (Global) Business Today • How Businesses Use Information Systems : Strategic use of Information Systems in Digital Economy • Management Information Systems Concepts • Digital Firm: Information Systems in Organizations and Strategy Making II) Building Systems   • Information Technology Economics • Building Information Systems: A Technical View of Systems Analysis and Design • Introduction and Technology guide to Software and Software Management • Project Management: Establishing the Business Value of Systems and Managing Change III) Information Technology Infrastructure • Introduction to Hardware Assets • IT Infrastructure and Emerging Technologies • Managing Hardware Assets • Introduction to Data and Databases • Data management and Information Management: Foundations of Business Intelligence • Introduction to Telecom, Internet and the Web • Telecommunications: the Internet, Mobile, Wireless and Pervasive Technologies • Network Computing: Communication and Collaboration IV) Key System Applications for the Digital Age • Using IT to Achieve Competitive Advantage • Enterprise Systems, Achieving Operational Excellence and Customer Intimacy • Transaction Processing, Functional Applications, CRM, and Integration • E-Business and E-Commerce:  Digital Markets, Digital Goods • Knowledge Management or Managing Knowledge • Decision Support and Intelligent Systems : Enhancing Decision Making V) Managing Systems   • Managing Information Resources • IT Security : Securing Information Systems • Global Interorganizational Systems and Managing Global Systems • Ethical and Social Issues in Information Systems : The Impacts of IT on Organizations, Individuals, and Society Overview and Conclusion ITU Management Faculty – MIS

4. Course Schedule • Week 1: Introduction to MIS • Week 2: I) IS in Organizations, Management and the Networked Enterprise Article Reading – Case Study • Week 3: I) IS in Organizations, Management and the Networked Enterprise (cont.) TERM PROJECT : TEAM BUILDING, SUBJECT SETTING • Week 4: II) Building Systems Article Reading – Case Study • Week 5: II) Building Systems (cont.) • Week 6: III) Information Technology Infrastructure Week 7 : MIDTERM EXAM • Week 8: III) Information Technology Infrastructure (cont.) Laboratory • Week 9: III) Information Technology Infrastructure (cont.) SEMINAR WITH A PROFESSIONAL • Week 10, 11: IV) Key System Applications for the Digital Age Article Reading – Case Study • Week 12: IV) Key System Applications for the Digital Age SEMINAR WITH A PROFESSIONAL TERM PROJECT SUBMISSION • Week 13: V) Managing Systems  SEMINAR WITH A PROFESSIONAL Article Reading – Case Study • Week 14: V) Managing Systems  Overview and Conclusion FINAL EXAM ITU Management Faculty – MIS

5. Course Notes • Course notes and Articles/Case Studies will be available from Copy Room and also on: www.akademi.itu.edu.tr/tektasbe Document Availability Schedule: Course Cover for MidTerm Exam: Week 2 Course Cover from Midterm Exam: Week 8 ITU Management Faculty – MIS

6. References: • Kenneth C. Laudon & Jane Price Laudon : Management Information Systems –Managing the Digital Firm, Prentice Hall, U.S.A., 10th edition, 2007. • Efraim Turban, Dorothy Leidner, Ephraim McLean, James Wetherbe Information Technology for Management: Transforming Organizations in the Digital Economy, 5th Edition, 2006, Wiley. • Kenneth C. Laudon & Jane Price Laudon : Information Systems and The Internet – A Problem Solving Approach, The Dryden Press, U.S.A., 1998. • Kenneth C. Laudon, Jane P. Laudon. Essentials of business information systems. Pearson/Prentice Hall, 2007 • Joseph Valacich & Leonard Jessup: Information Systems Today: Why IS Matters, Second Edition, Prentice Hall, U.S.A. 2005. • Peter Weill & Marianne Broadbent: Leveraging the New Infrastructure- How Market Leaders Capitalize on Information Technology, Harvard Business School Press, Boston, U.S.A, 1998. • MIT OCW ITU Management Faculty – MIS

7. Course Objectives • To combine the contents of Information Technology and Management. • To make students become comfortable with the technologies that are shaping business today and acquire tools that will help you assess technological trends after your graduation • To develop an understanding on the: • need for management information systems (MIS) • importance of MIS in business • interrelations and interactions among management, information, and systems; • impact of MISs and ISs for improving managerial, operational and strategy making competencies; and hence achieving effectiveness, gaining competitive advantage • To give information on the • Basic concepts of information technology • Types, content and logic of information systems that combine hardware, software, data, people, and processes • How information systems support various levels and functions of organization • processes of analyzing, building, managing and developing information systems. • To raise the awareness for the critical importance of : • IT competency in professional life • information systems security • Ethical and social issues related to information technology ITU Management Faculty – MIS

8. Course Introduction Every few years, computers will be able to support (or automate) more of the activities that go on in businesses. Therefore, some of the most important technology opportunities won’t involve making new technologies, but in figuring out new ways to use technologies. Finding (and exploiting) the most promising of these new opportunities can give you significant advantages. Please do not forget: ! Knowledge of information technology and information systems is crucial for all of us (irrespective of your discipline and your job!) in our professional and civil life! ! Being competent in understanding IT and ISs improve communication building and problem solving skills! ITU Management Faculty – MIS

9. Term: 2009/2010Week 1ITU Management FacultyManagement Information SystemsN. YILDIRIM Introduction toManagement Information Systems

10. Course Introduction Today, organizations recognizes the importance of managing “resources of information” and “informative processes” as well as basic resources such as labor, capital, and raw materials. MIS: • is the application of information technology to support the major functions and activities of an organization (private, public or NGO) • support processes of collection, manipulation, storage, distribution and utilization of an organization's information resources. • provide feedback on organisational activities and help to support decision making in all business levels. MIS help; • to establish relevant and measurable objectives • to monitor results and performances (reach ratios) • to send alerts, in some cases daily, to managers at each level of the organization, on all deviations between results and pre-established objectives and budgets. ITU Management Faculty – MIS

11. Index – Introduction to MIS SYSTEMS • Definition of Systems • Elements of Systems – Processing a System • Components and Concepts • Types of Systems • Performance of Systems • Variables and Parametres • System Models • Working with Systems ITU Management Faculty – MIS

12. System • System; component, interaction, goal – input, process, output • A set of elements or components that work together and interact to accomplish goals • A Windows system is a personal computer running the Windows operating system. A desktop publishing system is a computer running desktop publishing software. • A combination of components working together • a computer system includes both hardware and software. • An organization or methodology • The binary numbering system,for instance, is a way to count using only two digits. ITU Management Faculty – MIS

13. System Example ITU Management Faculty – MIS

14. System Components and Concepts • System boundary • Defines the system and distinguishes it from everything else Systems are not independent. They are a part of their environments. Information systems:generally integrated and interact with other systems. But they are not open ended ITU Management Faculty – MIS

15. System Types • Simple vs. complex • Simple systems • possible to define system outputs from known inputs • Does not require high level system analysis and review • Chair, with not moving parts • A Complex System • Multitude of parts and relationships • involves a number of elements, arranged in structure(s) which can exist on many scales. • go through processes of change that are not describable by a single rule nor are reducible to only one level of explanation, these levels often include features whose emergence cannot be predicted from their current specifications. Ex: Genetic Algorithms, Neural Networks-learn by example. • Requires high system analysis and review ITU Management Faculty – MIS

16. System Types • Open vs. closed : • Open system • regularly exchanges feedback with its external environment • porous boundaries through which useful feedback canreadily be exchanged and understood. • continuously exchange feedback with their environments, analyze that feedback, adjust internal systems as needed to achieve the system’s goals, and then transmit necessary information back out to the environment. • Closed system: • have hard boundariesthrough which little information isexchanged. (nearly no interaction with environments) • Organizations that have closed boundariesoften are unhealthy. Examples includebureaucracies, monopolies and stagnating systems. orgs-open-systems.pdf ITU Management Faculty – MIS

17. System Types • Adaptive vs. nonadaptive • Adaptive system: • Adoptive to environment • agents (which may represent cells, species, individuals, firms, nations) acting in parallel, constantly acting and reacting to what the other agents are doing. • ability to recognize the shape of a problem and tailor its responses, changes its behavior based on its environment. • handle complex problems • Non-adaptive System • Fail to adopt to environment • Steady ITU Management Faculty – MIS

18. System Types • Stable vs. dynamic • Dynamic systems : • Fluctuate rapidly • Such systems have the capacity of ‘remembering’ what it had beensubjected to previously, or has some memory built into it. • Described by dynamic equations ordifferential equations of appropriate type. • Boundaries can be difficult to identify when systemscan be very dynamic. • Stable/ Static Systems: • In equilibrium (steady state) with no significant changes taking place. • Described in simplemathematical terms by a set of algebric equations. ITU Management Faculty – MIS

19. System Types • Deterministic vs. Stochastic • Deterministic: predictable in every detail • Stochastic: Behaviour is affected by random inputs ITU Management Faculty – MIS

20. System Performance and Standards • Efficiency • A measure of what is produced divided by what is consumed • Effectiveness • A measure of the extent to which a system achieves its goals • System performance standard • A specific objective of the system ITU Management Faculty – MIS

21. System Variables and Parameters • System variable • A quantity or item that can be controlled by the decision maker • E.g. the price a company charges for a product • System parameter • A value or quantity that cannot be controlled by the decision maker • E.g., cost of a raw material ITU Management Faculty – MIS

22. Modeling a System • Model • An abstraction or an approximation that is used to represent reality • Types of models • Narrative (descriptive) • Physical • Schematic • Mathematical ITU Management Faculty – MIS

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24. Working with Systems • Systems development • The activity of creating or modifying an existing business system • Systems investigation and analysis • Defines the problems and opportunities of an existing system • Systems design • Determine how a new system will work to meet business needs • Systems implementation • Creating and acquiring system components defined in the design • Systems maintenance and review • Checks and modifies the system so that it continues to meet changing business needs ITU Management Faculty – MIS

25. System Development Loop Systems development DEFINING THE PROBLEM : Understanding the current system or need for the system – Requirements List, “Contract”, What is the Gap? Systems analysis Corrective Actions Preventive Actions Revisions Modifications FINDING THE SOLUTION : Designing/Defining the “needed/required” system– Specifications, “How it should be?” Systems design Systems implementation IMPLEMENTING THE SOLUTION : Building, Project, Hands-on work, “Closing the Gap” Documentation Training Structural Change (+Revision) PERFORMANCE EVALUATION : Control, Check, “Measuring the Gap” Systems Review And Audit Systems maintenance and improvement ITU Management Faculty – MIS