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Effective Listening. Main Points Effective listening definition Attributes of effective listening Five types of listening Techniques to improve listening habits Responsibilities as a listener. Effective Listening. Overview

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Presentation Transcript
Effective listening
Effective Listening

Main Points

  • Effective listening definition

  • Attributes of effective listening

  • Five types of listening

  • Techniques to improve listening habits

  • Responsibilities as a listener

Unit Commanders' Course


Effective listening1
Effective Listening

Overview

This segment is designed to help you understand the importance of improving your listening skills, and giving you the techniques to improve this vital skill.

Unit Commanders' Course


Effective listening2
Effective Listening

Participants will:

  • describe the concept of effective listening

  • identify the attributes of effective listening

  • explain the five types of listening

  • describe techniques to improve listening skills

  • explain their responsibilities as a listener

Unit Commanders' Course


Effective listening3
Effective Listening

You may hear the words people say, but do you understand what they are trying to SAY?

Unit Commanders' Course


Effective listening4
Effective Listening

Effective listening defined:

A process of receiving, attending, and understanding auditory messages.

Unit Commanders' Course


Effective listening5
Effective Listening

Attributes of Effective listening:

  • Critical attributes

    • Receiving

    • Attending

    • Understanding

  • Variable attributes

    • Responding

    • Remembering

Unit Commanders' Course


Effective listening6
Effective Listening

Five Types of listening

  • Informative

  • Relationship

  • Appreciative

  • Critical listening

  • Discriminative

Unit Commanders' Course


Effective listening7
Effective Listening

Effective listening techniques

  • Thinking about listening

    • Understand the complexities of listening

    • Prepare to listen

    • Adjust to the situation

    • Focus on ideas and key points

    • Capitalize on speed differential

    • Organize the material for learning

Unit Commanders' Course


Effective listening8
Effective Listening

Effective listening techniques

  • Feeling about listening

    • Want to listen

    • Delay judgement

    • Admit your biases

    • Don’t tune out “dry” subjects

    • Accept responsibility for understanding

    • Encourage others to talk

Unit Commanders' Course


Effective listening9
Effective Listening

Effective listening techniques

  • Doing about listening

    • Establish eye contact with the speaker

    • Take effective notes

    • Be a physically involved listener

    • Avoid negative mannerisms

    • Exercise your listening muscles

    • Follow the “golden rule”

Unit Commanders' Course


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Effective Listening

Questions

&

Answers

Unit Commanders' Course