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Welcome / Croeso

Join us for an opportunity to learn from patient and carer experiences in order to improve healthcare services. This session will include discovery interviews, small group discussions, and the chance to make a difference. Facilitated by Jane Price and Ian Govier.

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Welcome / Croeso

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  1. Welcome / Croeso

  2. Discovery Interviews Learning from patient and carer experiences Facilitators: Jane Price & Ian Govier

  3. OPPORTUNITYNOWHERE

  4. What’s in my suitcase? Getting to know each other and what do we want to achieve today?

  5. “Asking patients what they think about the care and treatment they have received is an important step towards improving care for patients in hospitals and other health services.” Professor Sir Ian Kennedy, Chair, Healthcare Commission, 2004

  6. We have made significant progress in recent years, but we all know that we need to do more. We all need to work better together and improve our services more quickly. This change process will need close engagement with patients, service users, staff and the wider general public to achieve the transformation that is required.

  7. Listening to Patients A common criticism of the NHS is that it sometimes fails to reflect or respond to the views and experience of patients and public when planning and delivering NHS services. The importance of the patient’s voice is recognised as being centrally important in the drive for service improvement.

  8. Discovery Interview Partners Cardiff and Vale NHS Trust Ymddiriedolaeth GIG Caerdydd a’r Fro

  9. Ian’s Story • Listen to Jane asking Ian about his experiences as a patient. • After you hear it go for coffee & check your group allocation for the next session.

  10. Coffee Time

  11. (Gray et al, 2005)

  12. Small Group Work • Raffle (if your name comes out you are it! – scribe or feedback person) Discuss : • What did you notice about the story? • What did you notice about the interview?

  13. Discovery Interviews Setting up the Discovery Interview process

  14. Before you can begin • Trust commitment • Ethical approval • Identifying participants • Making contact

  15. Method – Step One • Lead Clinician & Principle Investigator identify potential participants • Potential patients/carers invited to participate • Principle Investigator links patient & Discovery Interviewer • Interview recorded • Interview transcribed & anonymised

  16. The next stage… • Uncovering the treasure • Making Plans • Making a difference

  17. What are the benefits of undertaking Discovery Interviews?

  18. Setting up the process • Connecting with Trust priorities • Local management arrangements • Gaining commitment • Involving patients and carers • Choosing a patient group • Choosing and training interviewers • Planning timescales • Gaining ethical approval

  19. Method – Step Two • Report collated • Steering Group called • Report reviewed/areas for action identified

  20. Method – Step Three • Identified leads disseminate for discussion • Recommendations • Action Plan • Evaluation & outcome • Report back to Discovery Interview Facilitator

  21. Lunch Time

  22. Discovery Interviews Learning from patient and carer experiences Welcome back!

  23. Post Lunch Energiser!

  24. None of us is as smart as all of us!

  25. Discovery Interview Quiz • You decide – pairs or singletons • Attempt every question • Don’t worry!

  26. Aim of the Discovery Interview “To identify realistic and manageable ways for clinical teams to learn directly from their patients and carers about their needs so that they can be met better.”

  27. The Essence of the Discovery Process The Discovery Interview process is used by teams to improve the way that they meet the needs of their patients and carers. . . . . .through listening to their storiesabout the impact of their illness orcondition on their everyday lives, andlinking what they learn with their ownprofessional knowledge and experience.

  28. Listening to a patient

  29. Small Group Work • New Scribe & Feedback person! • Identify strands/themes • Identify what can/needs change • Who is responsible for making change happen ? • How can you influence change ?

  30. A Real Story • Please listen carefully • No distractions

  31. Coffee Time

  32. Listening to each other

  33. When people who are not used to speaking are heard by people who are not used to listening, then real change occurs.

  34. Stuff Happens… • Group discussion • Questions, fears & concerns

  35. Final Thoughts

  36. The ‘Trim Tab’ effect

  37. HMS NHS Wales ‘Trim Tab’

  38. Be a TRIM TABBER!

  39. The world is moved along, not only by the mighty shoves of its heroes, but also by the aggregate of tiny pushes of each honest worker. Helen Keller

  40. Discovery Interviews Learning from patient and carer experiences Thank You Diolch Facilitators: Jane Price & Ian Govier

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