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Impact of VRI use in Healthcare The Leader in On-demand Video Remote Interpreting. Stratus Video. Connect to a live interpreter in less than 30 seconds. Dan Gatti Tony Bradshaw. 1. Objectives. Technology will always improve skills of interpreters

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slide1
Impact of VRI use in Healthcare

The Leader in On-demand Video Remote Interpreting

Stratus Video

Connect to a live interpreter in less than 30 seconds.

Dan Gatti

Tony Bradshaw

1

objectives
Objectives
  • Technology will always improve skills of interpreters
    • This presentation will make you aware of new technology and impact on healthcare
  • How can on demand video can help meet the register of the patient
    • Not all video is the same
  • How does the cloud help interpreters?
    • What is available in social networking to improve skills?
    • Are they secure?
  • How do we take the mystery out of technology?
    • Establish standards, train and educate interpreters.
    • How will iPads, Smart Phones, Tablets and wireless PCs impact interpreting?
  • What are the issues/ best practices for interpreters adapting new technology?
    • How do supervisors work with hospital administrators and IT departments?
  • Privacy, security and network integrity become very important.
    • As they strive to be HIPPI compliant.

2

slide3

Language Service Provider Market

26,000 companies - $13B revenue

65% have between 2 and 5 employees

25% have between 5 and 20 employees

Source: Nataly Kelly-Common Sense Advisory

interpreting dynamics
Interpreting Dynamics
  • Largest cost is scheduled interpretation (in person)
    • Typically 2 hours plus travel
  • Over the Phone (OPI) largest volume.
    • Specialized phone with two handsets
    • Difficult to meet the register of the patient
  • Video Remote Interpreting (VRI) requires skill and training
    • Medical terminology much more difficult
    • Training, More Training, Practice, Practice, Practice
  • How do we take the mystery out of technology?
    • Establish standards, train and educate interpreters.
    • How will iPads, Smart Phones, Tablets and wireless PCs impact interpreting?
  • What are the issues/ best practices for interpreters adapting new technology?
    • How do supervisors work with hospital administrators and IT departments?
  • Privacy, security and network integrity become very important.
    • As they strive to be HIPPI compliant.

4

technology today new terminology something as a service
Technology TodayNew Terminology (Something as a Service)
  • What is a Cloud?
    • Google Mail
    • All kinds of Devices connect to the cloud
  • Doximity
    • social network for healthcare professionals
  • WebMD
    • Timely health and medical information

5

it challenges
IT Challenges
  • Wireless everywhere
    • Public and Private
  • Virtual Private Networks (VPN)
  • Security
  • Encryption
  • HIPAA
  • iPads
  • Video
    • Legacy devices
    • SIP
    • H.323
  • Firewalls

Network Engineer opening Firewall

“Hey You, Get off of my Cloud”

6

changing technology shapes the industry
Changing Technology Shapes the Industry
  • There are all types of technology providers including:
    • Language Service Providers
    • Processor manufactures like Intel
    • Computer companies like IBM, HP, Dell
    • Audio Visual providers (AV)like Williams Sound
    • Telecommunications companies like AT&T or Verizon
    • Networking companies like Cisco and Juniper
    • Video Phone companies Polycom and Tandberg
    • Video Remote Interpreting companies like Stratus Video
    • System Integrators like Cerna
    • Modality companies like GE, Siemens

7

slide8
ODI- On Demand Interpreting

Connect to a live interpreter in less than 30 seconds.

8

stratus video a zvrs company
Stratus Video a ZVRS Company
  • Process 40,000 Video Calls Every Day
    • 50,000 active users on the network
  • 400+ Certified Interpreters (ASL, Spanish & Portuguese)
    • 24X7X365
  • On-Demand
    • Connects to Live Interpreter via Video in less than 30 seconds
  • Supports any platform
    • iPad, Tablet, PC, Mac, iPhone, Android
    • All Legacy Video Phones, Polycom, Tandberg, Lifeline
  • Leveraged ZVRS’ video technology
  • Industrial strength redundant Video Telephone Network
    • Just like Verizon and AT&T
  • 54 Million Video Calls Per Year

9

software works across all common platforms
Software Works Across All Common Platforms
  • PC or MAC
  • iPhone and iPad
  • Smartphone and Tablet
  • Polycom and other Video

Android

Rolling Cart

Connect over Wi-Fi, 3G, 4G or LAN

10

bedside technology
Bedside Technology

ODI

interpretation

  • Intelligent Monitors
    • Audio Visual providers (AV)like Williams Sound
    • Telecommunications companies like AT&T or Verizon
    • Networking companies like Cisco and Juniper
  • Video Phone companies Polycom and TandbergIntelligent Monitors

iPad or Tablet

  • Intelligent Monitors at bedside
    • Access your patient record
    • See medication
    • Order from pharmacy
    • Select food
    • Internet access
    • Interpretation available

11

every device should connect the same way
Every device should connect the same way!

Call Flow for VRI and OPI

1

Patient

Doctor/Nurse

Other VRI Interpreters

OPI Partner

2

ASL Interpreters

Other Languages

Spanish Interpreters

OPI Interpreters

Stratus ASL

Interpreters

Stratus Spanish

Interpreters

12

hospital call center
Hospital Call Center

Overflow from Call Center

1

Patient

Doctor/Nurse

Video Call Center

2

Other VRI Interpreters

OPI Partner

3

ASL Interpreters

Other Languages

Spanish Interpreters

OPI Interpreters

Stratus ASL

Interpreters

Stratus Spanish

Interpreters

13

what to expect from vri interpreter
What to expect from VRI Interpreter

Features

1. Name and identifier #

-Kat 7511

2. Window in Window

-Can be moved

3. Privacy Window

-Close view from Interpreter

4. Audio Control

-Mute

5. Digital Whiteboard

Video Interpreting requires training to meet register of patient

over 400 highly qualified on demand interpreters
Over 400 Highly Qualified On-Demand Interpreters
  • US Citizen
  • At least 3 years interpreting experience
  • Stratus Employee in Call Centers.
  • Completed medically accredited training.
  • Hold national or state equivalent certification
  • Achieved 4.0 CEU RID certification.
  • Provided over 100 hours of interpreting services in a medical environment.
  • Have processed in excess of 1000medically related video calls
  • Adhere to Professional Code of Conduct
  • HIPAA Certifiedf Ethics
interpreter call center work area
Interpreter Call Center Work Area
  • Purpose built for Interpreters
  • Customized software video phone client specifically designed for the interpreter
  • Same configuration everywhere
    • HP Elite 8200 (dual monitors 19” and 22”)
    • Larger monitor for administration
  • Ergonomic Design
    • Table moves up and down
    • Quiet

Web Cam

Screen

Agent

Information

Stratus can build same configuration for you

redundant nationwide video telephone network
Redundant Nationwide Video Telephone Network

Private HIPAA Compliant Secure Network

over 3 years interoperability with Cisco

18

what s an interpreter to do
What’s an Interpreter to do?

It’s not what you know that makes the difference. It’s what you DO with what you know that makes the difference.

  • ” Dr. Julie White

Learn technology

“Interpreters will never be replaced by technology,

they will be replaced by interpreters who use technology.”

Make a friend with IT

19

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ODI- On Demand Interpreting

Connect to a live interpreter in less than 30 seconds.

20