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Complaints Assessment Mental H ealth and Addictions. ADVOCACY CONFERENCE 2013 Deborah O’Flaherty, Complaints Assessment Manager Theo Baker, Deputy Commissioner. OVERVIEW. Statistics Nature of complaints Handling factors Complaints Process Discussion. The Numbers . Complaints Received.

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Complaints assessment mental h ealth and addictions

Complaints AssessmentMental Health and Addictions

ADVOCACY CONFERENCE 2013

Deborah O’Flaherty, Complaints Assessment Manager

Theo Baker, Deputy Commissioner


Overview
OVERVIEW

Statistics

Nature of complaints

Handling factors

Complaints Process

Discussion




Complaints assessment mental h ealth and addictions

Individual providers – 157

Group providers – 124







Handling factors1
Handling factors

Support for complaint

Entitlement to information

Length of time

Coronial inquest

District Inspector


Over to debbie
Over to Debbie!

Statistics

Nature of complaints

Handling factors

Complaints Process

Example





Case study
Case Study

Miss A – alcohol dependence and bipolar type 2

Strong suicidal ideation – hospital admission

Poor treatment, poor follow-up on discharge