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Chapter. 2. Communication, Culture, and Work. Chapter Summary Cultural Diversity and Communication Organizational Culture. Cultural Diversity and Communication. Cultural Differences in International Business. Formality Social Customs Styles of Dress Time Tolerance for Conflict

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  1. Chapter 2 Communication, Culture, and Work • Chapter Summary • Cultural Diversity and Communication • Organizational Culture

  2. Cultural Diversityand Communication Cultural Differences in International Business • Formality • Social Customs • Styles of Dress • Time • Tolerance for Conflict • Gender Roles

  3. Cultural Diversityand Communication Co-Cultural Dimensions of a Diverse Society • Regional Differences • Ethnicity • Attitudes About Talk • Attitudes Toward Conflict • Self-Disclosure and Candor • Nonverbal Behavior • Disabilities

  4. Cultural Diversityand Communication Fundamental Dimensions of Cultural Diversity • High Versus Low Context • Individualism and Collectivism • Power Distance • Uncertainty Avoidance • Task Versus Social Orientation • Short- Versus Long-Term Orientation

  5. Cultural Diversityand Communication Questions to Consider When Facing Diversity and Ethical Issues • How morally significant is this situation? • Is there home culture consensus regarding the issue?

  6. Cultural Diversityand Communication Communicating Across Diversity • Learn About Different Cultures • View Diversity as an Opportunity • Don’t Condescend • Talk About Differences

  7. Guidelines for interacting with people who disabilities • Speak directly to a person with disabilities • Offer to shake hands • Identify yourself • Offer assistance • Treat adults as adults • The chair is part of the person’s personal body space • Listen attentively • Place yourself at eye level • Tap or wave • Relax

  8. Organizational Culture Dimensions of Organizational Culture • Sociability • Power Distribution and Job Autonomy • Degree of Structure • Achievement Rewards • Opportunities for Growth • Tolerance for Risk and Change • Conflict Tolerance • Emotional Support

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