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From “Reducing Stakeholder Resistance” To “Creating Stakeholder Acceptance”

From “Reducing Stakeholder Resistance” To “Creating Stakeholder Acceptance”. Date: November 16, 2005. Strategy: How do you ensure a competitive process that fosters a focus on Agency objectives that encompass stakeholder interest?. Identify the Stakeholders and their Interests.

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From “Reducing Stakeholder Resistance” To “Creating Stakeholder Acceptance”

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  1. From “Reducing Stakeholder Resistance”To “Creating Stakeholder Acceptance” Date: November 16, 2005

  2. Strategy: How do you ensure a competitive process that fosters a focus on Agency objectives that encompass stakeholder interest?

  3. Identify the Stakeholders and their Interests

  4. Actions that can be taken to meet stakeholder interests • Create a performance based contract-like environment for all lines of business • Establish a goal of zero involuntary separation • Proactively communicate, educate, and engage stakeholders • Ensure fairness in competition • Use options in addition to competitive sourcing

  5. Create a performance based contract-like environment for all lines of business • Develop performance goal, standards and measures for each line of business • develop total cost of operation • Calculate the broader cost to the organization vs limiting the cost of the competition through the competition itself • Ex: Change Management Costs

  6. Establish a goal of zero involuntary separation “A zero job loss goal is not a commitment.” • Voluntary separation incentives – • early retirement • separation incentive payments • Alternative Placements • Internal: Current Agency and Other government agencies • External: private sector, etc… • Strategic Human Capital Planning • Skills, Attrition, and Training Management • Create a Human Capital Investment Funds to address skill gaps • Perception of fairness of the competitive sourcing

  7. Proactively communicate, educate, and engage stakeholders • Communicate using marketing tools and approaches to dispel myths. • Educate beyond the affected organization to keep stakeholders engaged • Ensure executive leadership personally engages with employees and managers • Forums, town-halls, etc…

  8. Ensure fairness in competition • Ensure transparency in the process • Bring stakeholders in early • FOLLOW THE RULES! • If necessary, be advocates for changes to the rules to ensure fairness

  9. Use options in addition to competitive sourcing • Foster competition within the government • Franchise Funds • Working capital funds • Line of business effort • Leveraging the lost bidder’s best practices • Competition against the performance target vs competition against the outside

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