Building Toward a National eHealth Future

1. Building Toward a National eHealth Future • Andy Bond • Manager Interoperability and Standards

2. NEHTA’s purpose Lead the uptake of eHealth systems of national significance; and coordinate the progression and accelerate the adoption of eHealth by delivering urgently needed integration infrastructure and standards for health information

3. The Health Reform Agenda and National eHealth Strategy eHealth is one of the eight main elements of the National Health Reform agenda. It is one of the most important opportunities to: Improve the quality and safety of healthcare Reduce waste and inefficiency Improve continuity and health outcomes for patients

4. The facts speak for themselves Australia’s life expectancy is one of the highest in the world, second only to Japan In 1996, chronic disease accounted for 80 per cent of the burden of disease, measured in terms of loss of years and quality of life Over three million Australians, or nearly one in seven, suffer from chronic disease Health expenditure as a proportion of Australian GDP has more than doubled over the last four and a half decades from 3.8% to 9%

5. Impact on consumers It is estimated 5,000 Australians die each year due to adverse medical events.1 Up to one in six (18%) medical errors are due to inadequate patient information.2 Nearly one in three (30%) unplanned hospital admissions in those over 75 years are associated with prescribing errors.3

6. Clinicians spend around a quarter of their time collecting information rather than treating patients.4 ePrescription systems in Sweden, the US and Denmark increased health provider productivity per prescription by over 50%.5 eReferralsin Europe reduced average time spent on referrals by 97%. 6 Impact on clinicians

7. Impact on the economy

8. The role of the public and private systems in healthcare provision The system and processes are managed by a mix of government and private sector organisations Our Architecture is designed to link-up healthcare information – with standards based information sharing It represents a “middle-road” approach, creating common technical goals with underpinning standards

9. The E-Health Community (data flows/sources)

10. eHealth is … Fundamentally: Electronically collecting and securely exchanging health information Source Location Target Location National E-Health Strategy: Described a set of Priority E-Health Solutions eMedications eReferral ePathology eDischarge Requirements for eHealth Foundation Services Business Acknowledgement Structured Information (Semantically clear) Secure Messaging Terminology Authentication Identifiers

11. E-Health End to End Model: Locating the Patterns Provider Organisations (identifiable & locatable) Provider Individuals (identifiable) Local Application Environment (interoperable) ~ Patient Data (CIS, PAS) ~ Provider Data (Directory, Yellowpages) ~ Integration Capability (EAI, API, Portal) ~ Local Certificate Store (Tokens, Soft cert.) Source Location Target Location Healthcare User ~ a.k.a. the Patient (identifiable)

12. E-Health End to End Model: Locating the Patterns Assembly -Sourcing & Identification -Information Construction -Presentation -Signing (if required) Assimilation -Non Repudiation -Presentation -Integration -Business Ack. Source Location Target Location Dispatch -Format, Addressing (ELS) -Payload Construction -Payload Security -Transport Security Receipt -Transport Security -Technical Ack. -Payload Decryption -Format Validation Interaction Patterns: Direct (A to B) Intermediary (A to B via C, and or D) Direct or intermediary Plus Index and EHR Update 2. Recipient not known (PES) 3. Repository Access (EHR) Content Exchange Patterns: Repository Patterns: Messages – Documents – Emails Identity Assertions – Identity Synchronization 1. Recipient Known (CDD) Events – Notifications – Receipts Data Streams – Data Replication

13. NEHTA’s Product Stack Conformance Compliance & Accreditation National E-Health Strategy - National E-Health Architecture

14. National E-Health Architecture www.nehta.gov.au/about-us/nehta-blueprint Standards Based Information Sharing (Web Services, HL7 v2/CDA, SNOMED CT, Healthcare Identifiers, National Authentication Service, Security and Access Framework, etc)

15. What is the PCEHR System? • The PCEHR System is a secure system which enables individuals to store and share clinical documents important to their ongoing care • Participation is voluntary and individuals will have a range of controls over the record • The PCEHR System will be underpinned by • Rigorous governance and oversight to maintain privacy; • National standards and core national infrastructure; • The PCEHR systems complements (not replaces) existing records and clinical communications

16. How will it work?

17. How do providers get access? • PCEHR System can be accessed by any Healthcare Organisation with a HPI-O and comply with the terms of access • Options for access include: • Enhanced versions of clinical systems • Provider Portal • Organisation choose which local users need access • Managed in local clinical system (or in HI PDS for provider portal) • The PCEHR System will only accept clinical documents from providers with a HPI-I

18. Participation by Individuals • Voluntary Participation based on an opt-in basis • Individual must have an IHI • Registration • Web Based Portal • Assisted Registration at Medicare or by some healthcare providers • A range of campaigns will be put in place to drive adoption • Can withdraw at any time • Can access their PCEHR via: • Consumer Portal • Third party conformant portals

19. Personal Control • Individuals can: • Decide whether or not to have an active PCEHR • Access information in their PCEHR • Decide how healthcare provider access is obtained (e.g. is an access code required or can any provider involved in care have access) • Authorise and/or nominate representatives • Control access to documents in their PCEHR • View an activity history for their PCEHR • Make enquiries and complaints

20. Time Frame • 2010-11 • Consultation with various stakeholder groups • 2011-12 • Procure and Implement PCEHR System • Develop enabling legislation • Initiate lead sites • 2012 + • Individuals able to register from July 2012 • Longer term sector wide change and adoption program underway ….

22. Who is Doing What? Ernst & Young PWC + Partners Reviewing Tenders McKinsey & Company + Partners

23. National eHealth Lead Sites • Deploy and test national e-Health infrastructure and standards; • Demonstrate tangible outcomes and benefits; • Build stakeholder support and momentum; and • Provide a meaningful foundation for further enhancement and roll-out of the national PCEHR system.

24. eHealth lead sites NORTHERNTERRITORY NT Department of Health & Families Wave 2 Covering NT, SA and WA Medibank Private Limited Wave 2 QUEENSLAND GP Partners Brisbane Wave 1 Queensland Mater Brisbane Wave 2 Brisbane South Division Wave 2 Medibank Private Limited Wave 2 WESTERNAUSTRALIA Medibank Private Limited Wave 2 SOUTH AUSTRALIA Medibank Private Limited Wave 2 NEW SOUTH WALES GP Access Wave 1 Hunter New England Wave 1 support St Vincent’s and Mater Health Wave 2 NSW Health Wave 2 Medibank Private Limited Wave 2 ACT Calvary Wave 2 Medibank Private Limited Wave 2 VICTORIA Melbourne East Wave 1 Vic Health Wave 1 support Fred Health Geelong Wave 2 Medibank Private Limited Wave 2 TASMANIA North-West AHS Wave 2 Medibank Private Limited Wave 2

25. Keeping it all together… • How can we use an Architectural and Standards based approaches to support interoperability? • We have a highly complex environment, with development activities progressing on many fronts. Top down & bottom up. • We need a consistent mechanism to describe what we are working towards.

26. Standards Review Standards Analysis Spec. & Standards Plan Work Plans Developing a Specification & Standards Plan • Review by Experts • No ‘Single’ Standard • Aligned to ConOps • Recommendations 22 ‘Solution Bundles’ (End Products) New method for engagement. Identification of Tiger Teams Aligned to PDLC (as Approp) 145 Functional Points Aligned to PCEHR HLSA Prioritised by PCEHR DA Identifies ‘Work Effort’ Required -> Informative LOTS OF WORK

27. Access by Healthcare Providers

28. How do healthcare providers get access to the system? • PCEHR System can be accessed by any Healthcare Organisation with a HPI-O and comply with the terms of access • Options for access include: • Enhanced versions of clinical systems • Provider Portal • Organisation choose which local users need access • Any authorised user can view it (assuming they are involved in the individual’s care) • The PCEHR System will only accept clinical documents from providers with a HPI-I

29. How do I …. Access an individual’s PCEHR? • Access is granted to an organisation • Only healthcare providers involved in an individual’s care should access an individual’s PCEHR, all access is audited • Access only needs to be obtained once, but will expire after 3 years of non access • Under basic access controls, • if you are involved in the individual’s care you can access the individual’s PCEHR • Under advanced access controls, the individual may • Set up a PACC (PIN code) to access a PCEHR • Apply “no access” and “limited access” access controls to clinical documents need • Emergency access • Can be used only when the individual is unable to provide consent and needs emergency care

30. How do I …. Find information in a PCEHR? • Views • Consolidated view – everything you need in one screen or a click away • Index view – for sorting and filtering clinical documents • Search • Find clinical documents using keywords

32. When should I …. access a PCEHR? • The PCEHR system is an information system • Assume that most access will occur inside a consultation when you need access to additional information about the patient • There is no requirement to access outside of a consultation, but you can if you want to • You don’t necessarily need to look at a PCEHR to upload clinical documents • E.g. Path labs • You will need to look at a PCEHR when updating a shared health summary

33. When should I …. use which clinical document? • The PCEHR takes copies of existing clinical documents, so you can use clinical documents as you do now • If you discharge an admitted patient, use a discharge summary • If you refer a patient, use a referral • If you respond to a referral, use a specialist letter • Want to make sure other providers can see a summary about your patient, use a shared health summary • You need to have the individuals agreement to do it, be involved in an individual’s ongoing care and be either a medical practitioner, registered nurse or Aboriginal healthcare worker • For everything else that is important for other providers to be able to see there is the event summary • E.g. after hours care, sharing progress notes for a series of treatments, etc

34. Can I …. Correct a clinical document? • The PCEHR System assumes that your system holds the “source of truth”. • Steps: • Fix the information in your local system first • Send an amended version of the clinical document to the PCEHR • What if I put a clinical document in the wrong PCEHR or I need it removed until I can put up a corrected version? • You can ask for a clinical document to be “effectively removed” from a PCEHR.

35. Keeping up with the PCEHR program news National E-Health Strategy www.health.gov.au Public domain resources http://www.youtube.com/user/DeptHealthAgeing Email alerts – send and update your details via: ehealthsystems@health.gov.au General information www.yourhealth.gov.au NEHTA specific information www.nehta.gov.au

36. Thank you Questions … ?