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The inspection process

The inspection process. The focus of inspections. Our inspections will check you meet national standards. The focus is on the experience of people when they receive care. Our staff assess information about services to decide which standards to look at during an inspection.

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The inspection process

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  1. The inspection process

  2. The focus of inspections • Our inspections will check you meet national standards. • The focus is on the experience of people when they receive care. • Our staff assess information about services to decide which standards to look at during an inspection. • Inspectors will spend time talking to patients and staff to check their findings. 2

  3. Before an inspection • An inspector will call 48 hours before a scheduled or themed inspection. • Responsive inspections, where we have concerns about a service or the care of patients, are likely to be unannounced. • Make sure notifications are up to date so we understand your service properly. • Have information available to help you demonstrate your compliance. 3

  4. When we arrive • We will show identification and ask to speak to the registered person or nominated individual. • We will tell you if our inspection is scheduled, themed or responsive, and which standards we will be inspecting. • We will usually give you some time to organise yourselves after we arrive. However, we may need to start straight away if we have specific concerns.

  5. During the inspection • We will speak to patients, carers and relatives to help us understand people’s experiences. • We will speak with members of your staff of all levels to ensure they understand their role in providing good outcomes for people. • We may look at ‘pathway tracking’ – where we follow a person’s route through the service and get their views on it. • We won’t normally spend a lot of time looking at paperwork. 5

  6. The end of the inspection • We may ask you for additional information to confirm what we’ve found – we’ll need it from you within 48 hour. • The inspector normally gives feedback at the end of the visit. • We will usually send you a copy of your inspection report within 10 working days of our visit. • You’ll have the chance to send back your comments. • A copy of the report will then be published on your provider page of the CQC website along with a summary of the findings. 6

  7. Next steps and more info • If you are not meeting the standards we will set either compliance or enforcement actions. • We use these actions in a proportionate way, considering the effect on the public and those who use services • More details can be found in the Enforcement Policy – available on the CQC website. • For more information: • www.cqc.org.uk • 03000 616161 • enquiries@cqc.org.uk 7

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