Library value and impact. Mary Dunne & Mairea Nelson. Value & Impact. Value is ‘the benefit the user obtains from the use of information and the effect of that use ’. ( Urquhart & Hepworth 1995, 33). Indicators: Usefulness
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Mary Dunne & Mairea Nelson
Value is ‘the benefit the user obtains from the use of information and the effect of that use’. (Urquhart & Hepworth 1995, 33).
Impact is the effect of a service on its users (and others). - may be viewed as an aspect of value.
Poll R (2012) Can we quantify the library’s influence? Creating an ISO standard for impact assessment, Performance Measurement and Metrics, 13(2), 121-130.
UrqhuartC & Hepworth J (1995) The value to clinical decision making of information supplied. London: British Library Research and Development Department.
input: contribution of resources in support of a library (e.g. funding, staff, collections, space, equipment)
process: set of interrelated or interacting activities which transforms inputs into outputs (e.g. cataloguing, lending, reference service)
output: products of library processes (e.g. titles catalogued, loans, downloads from the electronic collection, reference questions answered)
outcome: direct, pre-defined effect of the output related to goals and objectives of the library’s planning (e.g. number of users, user satisfaction levels)
impact: difference or change in an individual or group resulting from the contact with library services
value: importance that stakeholders (funding institutions, politicians, the public, users, staff) attach to libraries and which is related to the perception of actual or potential benefit
ISO (2014) Information and documentation — Methods and procedures for assessing the impact of libraries, ISO 16439. Switzerland: ISO.
7 p’s of marketing
Starr S (2013) Creating brand love for libraries: can we be a kind of paradise? J Med Lib Assoc 101(3), 168 – 170
Shore, E. (2013) The role of the library in the transformative higher education environment: or fitting our measures to our goals. Presented at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, University of York, 22-25 July, 2013
Where do you conduct your study:
Dunn, K., Brewer, K., Gard Marshall, J. and Sollenberger, J. (2009) Measuring the value and impact of health sciences libraries: planning an update and replication of the Rochester study, Journal of the Medical Library Association, 97(4): 308-312.
Weightman, A., Urquhart, C., Spink, S. and Thomas, R. (2009) The value and impact of information provided through library services for patient care: developing guidance for best practice, Health Information and Libraries Journal, 26,63-71.
Best practices for improving survey participation http://www.oracle.com/us/products/applications/best-practices-improve-survey-1583708.pdf
Smart survey design by survey monkey http://s3.amazonaws.com/SurveyMonkeyFiles/SmartSurvey.pdf
Abels, EG, et al. (2002) Journal of the Medical Library Association, 90(3), 276-284.
Dalton, M. (2012) Key performance indicators in Irish hospital libraries: developing outcome-based metrics to support advocacy and service delivery, Evidence Based Library and Information Practice, 7A.
Critical incident technique http://www.ucc.ie/hfrg/emmus/methods/cit.html
Following 13 interviews, our researcher produced a report of results under identified themes
Ten item scale used to measure impact at McGill University
Pluye, P., Grad, R.M., Stephenson, R. and Dunikowski, L.G. (2005) A new impact assessment method to evaluate knowledge resources, AMIA 2005 Symposium Proceedings, 609-613.
Information Impact Assessment Method - http://www.flintbox.com/public/project/1946
Do you have a budget?
How will you communicate your results?
What are the pieces of the puzzle that have to fit together and in what time-frame?
We have learned that there is no one-size-fits-all approach, but that there are many tools and resources to help us as librarians demonstrate the importance of our work.
Validating A Librarian’s Unique Expertise
Impressing Managers & Practitioners About Change Transfer