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WORKPLACE EXPECTATIONS: Business Etiquette. Human Relations. WHAT IS ETIQUETTE? WHY IS ETIQUETTE IMPORTANT TODAY? APPEARANCE TABLE MANNERS. Human Relations. MALE/FEMALE ETIQUETTE AT WORK “Offer and refusal technique”and “understanding strategy” Business lunches Business travel

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workplace expectations business etiquette
WORKPLACE EXPECTATIONS: Business Etiquette

Human Relations

  • WHAT IS ETIQUETTE?
  • WHY IS ETIQUETTE IMPORTANT TODAY?
  • APPEARANCE
  • TABLE MANNERS
human relations
Human Relations
  • MALE/FEMALE ETIQUETTE AT WORK
    • “Offer and refusal technique”and “understanding strategy”
    • Business lunches
    • Business travel
    • Terms and comments to avoid
    • Personal and social relationships with coworkers
    • Office Romance
human relations3
Human Relations
  • HOW SHOULD YOU TREAT THE PUBLIC?
    • Correspondence
    • Telephones
    • Rules for using other communication technology
human relations4
Human Relations
  • HOW SHOULD YOU TREAT ASSOCIATES?
    • Networking
    • Mentoring
    • Office politics
  • THREE BEHAVIOR TYPES
    • Passive
    • Aggressive
    • Assertive
ethics at work your attitude and responsibilities
ETHICS AT WORK: Your Attitude and Responsibilities

Human Relations

What is ethics?

The code of moral principles and values that govern the behaviors of a person or group with respect to what is right or wrong.

what is an ethical dilemma
What is an ethical dilemma?

Human Relations

  • A situation that arises when all alternative choices or behaviors have been deemed undesirable.
  • Potentially negative ethical consequences, making it difficult to distinguish right from wrong.
ethical dilemma examples
Ethical dilemma - examples

Human Relations

  • McDonalds uses beef flavor & tells Hindus it doesn’t.
  • Styrofoam vs. paper
ethical decision making
Ethical Decision Making

Human Relations

  • Most ethical dilemmas involve:
  • A conflict between needs of the part & whole.
  • The individual versus the organization.
  • The organization versus society as a whole.
approaches for ethical decision making
Approaches forEthical Decision Making

Human Relations

  • Utilitarian Approach
  • Individualism Approach
  • Moral-Rights Approach
  • Justice Approach
utilitarian approach
Utilitarian Approach

Human Relations

  • Moral behavior produces the greatest good for the greatest number.
  • Critics fear a “Big Brother” approach and ask if the common good is squeezing the life out of the individual.
individualism approach

Human Relations

Individualism Approach
  • Acts are moral when they promote the individual's best long-term interests, which ultimately leads to the greater good.
  • Individual self-direction paramount.
  • Individualism is believed to lead to honesty & integrity since that works best in the long run.
moral rights approach

Human Relations

Moral-Rights Approach
  • Moral decisions are those that best maintain the rights of those people affected by them.
  • An ethical decision is one that avoids interfering with the fundamental rights of others.
moral rights

Human Relations

“Moral Rights”

The right of free consent

The right to privacy

The right of freedom of conscience

The right of free speech

The right to due process

The right to life & safety

justice approach

Human Relations

Justice Approach
  • Moral Decisions must be based on standards of equity, fairness, and impartiality.
  • Three types of Justice Approaches:
  • Distributive Justice
  • Procedural Justice
  • Compensatory Justice
distributive justice
Distributive Justice

Human Relations

  • Treatment of people should not be based on arbitrary characteristics.
  • People should be treated differently in proportion to the differences among them.

Evenly Distributed

procedural justice
Procedural Justice

Human Relations

  • Rules should be clearly stated.
  • Rules should be consistently and impartially enforced.

Rules and Procedures Govern

compensatory justice

Human Relations

Compensatory Justice
  • Individuals should not be held responsible for matters they have no control over.
  • Individuals should be compensated for the cost of their injuries by the party responsible.

Even it Out

tort or personal injury law

Human Relations

Tort, or Personal Injury, Law

When an ethical dilemma becomes a

legal problem:

  • McDonalds Hot Coffee
  • Sexual Harassment
  • Men’s vs. women’s laundry & hair cuts.
tools for managing company ethics

Human Relations

Tools for Managing Company Ethics

Leadership

Code of Ethics

Ethical Structure

Whistle Blowers