Troubleshooting 101: Effective Information Gathering Preloader

Troubleshooting 101: Effective Information Gathering - PowerPoint PPT Presentation


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Three Step Process. Gather informationDevelop the problem statementPrioritize the problem. Gather Information 5 Key Questions. Who?What?When?Where?How? . Gather Information Who?. Identify the user name, organization, phone number, e-mail addressIs the user an intermediary?One or many exp

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