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STRATEGIC MANAGEMENT PAPER FOR PHILIPPINE DEPARTMENT OF AFFAIRS – OFFICE OF CONSULAR AFFAIRS

STRATEGIC MANAGEMENT PAPER FOR PHILIPPINE DEPARTMENT OF AFFAIRS – OFFICE OF CONSULAR AFFAIRS. GERALD WILLIAM C. PARAGAS Ph.D. Candidate in Business Administration 17 SEPTEMBER 2011. EXECUTIVE SUMMARY.

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STRATEGIC MANAGEMENT PAPER FOR PHILIPPINE DEPARTMENT OF AFFAIRS – OFFICE OF CONSULAR AFFAIRS

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  1. STRATEGIC MANAGEMENT PAPER FOR PHILIPPINE DEPARTMENT OF AFFAIRS – OFFICE OF CONSULAR AFFAIRS GERALD WILLIAM C. PARAGAS Ph.D. Candidate in Business Administration 17 SEPTEMBER 2011

  2. EXECUTIVE SUMMARY • DFA - Office of Consular Affairs should improve its internal activities on the e-passport program in order to cater and foster “100 % PUBLIC STATISFACTION.” • DFA – OCA should improve its financial activities by cutting costs up to Php2.6 Billion. This could be done by fully adopting and operating the e-passport program on its own, and producing its own e-passport booklets. • DFA – OCA’s TOWS Matrix resulted to the strategies of Forward and Backward integration, Product/Process development and Retrenchment. • DFA – OCA should pursue Conservative strategies based on the analysis of the organization’s Strategic Position and Action Evaluation (SPACE Matrix). • The Internal and External (IE) Matrix directs DFA – OCA to adopt the Grow and Build strategy. • The Grand Strategy Matrix (GSM) positions DFA – OCA in Quadrant I which represents Growth and Strong Competitive position. • The Quantitave Strategic Planning Matrix (QSPM) of DFA - OCA showed that Forward and Banckward integration topped the said matrix, followed by Product development and Retrenchment.

  3. DFA – OCA is the sole entity that produces passports for Filipino citizens. DFA – OCA has been transferred from its old location in Pasay City to a state of the art building in Paranaque City on March 2010. • The timely transfer of the DFA – OCA enable it to launch its e-passport program per the mandate of the International Civil Aviation Organization (ICAO). • DFA – OCA has adopted the e-passport program of Oberthur Technologies, a French company, while the e-passport booklets are printed by the Bangko Sentral ng Pilipinas (BSP). INTRODUCTION

  4. Data were obtained from the following: • Passport Custodian of DFA – OCA. • Official website of the Philippine Department of Foreign Affairs. • Official websites of reputable newspapers. • Scope of the study: • The study focuses only on the e-passport program of DFA – OCA. The study did not include other consular services. RESEARCH DESIGN AND METHODOLOGY

  5. REVISED VISION STATEMENT “To advance the interests of the Philippines and the Filipino people in the world community”

  6. THE MATRIX OF ORIGINAL MISSION STATEMENT:

  7. THE REVISED MISSION STATEMENT:

  8. REVISED MISSION STATEMENT

  9. COMPETITIVE PROFILE MATRIX (CPM) DFA - OCA has the highest CPM

  10. SUMMARY OF OPPORTUNITIES

  11. SUMMARY OF THREATS

  12. EXTERNAL FACTOR EVALUATION (EFE) DFA-OCA has maximized many of its opportunities.

  13. SUMMARY OF STRENGTHS AND WEAKNESSES

  14. INTERNAL FACTOR EVALUATION (IFE) DFA-OCA is internally weak.

  15. TOWS MATRIX OF DFA – OCA

  16. TOWS MATRIX OF DFA – OCA

  17. TOWS MATRIX OF DFA – OCA

  18. TOWS MATRIX OF DFA – OCA

  19. SPACE MATRIX OF DFA – OCA

  20. Backward and Forward integration, Product development and Retrenchment THE SPACE MATRIX

  21. GROW AND BUILD STRATEGY – Backward and Forward integration, Product development and Retrenchment INTERNAL AND EXTERNAL (IE) MATRIX OF DFA – OCA

  22. STRONG COMPETITIVE POSITION – Backward and Forward integration, Product development and Retrenchment GRAND STRATEGY MATRIX (GSM) OF DFA – OCA

  23. TOP 1:Backward and Forward TOP 2:Product development TOP 3: Retrenchment SUMMARY OF MATRICES OF DFA – OCA

  24. QUANTITATIVE STRATEGIC PLANNING MATRIX (QSPM) OF DFA – OCA Highest QSPM Score.

  25. ACTION PLANS OF DFA – OCA The Action Plans of DFA – OCA is: DFA - OCA Action Plans(12 September 2011).docx

  26. THANK YOU FOR LISTENING ANDGOD BLESS…

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