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Improve the Reliability of Customers － The Role of Trade Unions in Promoting the Customer Oriented Business Model － ～ Approaches by FNIU and Non-Life Insurance Industry ～. 10 th June, 2013 Federation of Non-Life Insurance Workers’Unions of Japan (FNIU). Overview. １ ． Introduction of FNIU
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Improve the Reliability of Customers－The Role of Trade Unions in Promoting the Customer Oriented Business Model－～Approaches by FNIU and Non-Life Insurance Industry～
Federation of Non-Life Insurance Workers’Unions of Japan (FNIU)
１．Introduction of FNIU
２．Current situation of Non-Life Insurance Industry
３．Review of business conduct with customer perspective
４．The other challenges FNIU faces
Having industry standardized, and promoting business reduction and efficiency throughout the industry
Making the industry more user-friendly
Providing better service by improving job satisfaction for union members
Realizing sound development of the industry and companies
Based on the visit experience to the affected areas in the aftermath of the Quake and the voices heard from each enterprise unions, FNIU also made a proposal to General Insurance Association of Japan to realize the above measure.
General Insurance Association of Japan: 6th Midterm plan
“Priority Agenda for next 3 years”
“Improvement of customer convenience and business efficiency through
prompting the industry-wide commonalization and standardization ”
→ Remain under deliberation on concrete plan inside the association.
FNIUAct as a check in regular consultation with each company’s managements.Have a better understanding of operation problem through the union of General Insurance Association of Japan which affiliates to FNIU.
We sort out issues from single workplace to industry-wide level through 50 more meetings in various places held every year.
Every year we compile the opinions heard into a policy booklet in order to work on parties concerned stimulate the discussion within FNIU.
In order to realize our policies, we outreach not only to industry groups but also various stakeholders such as consumer groups and Financial Service Agency to have dialogues
The holding companies’ business strategy for the groups might have a great impact on the employees
Impact on employment and working conditions
Building positive relations with local employees
Given the situation that technically no labor relations exist between pure holding company and business company’s workers,
in order for the entire group to make sound development,
what kind of relations should unions build
with the pure holding companies?