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6 Doubts to clear before comparing IVR system cost (1)

IVR system helps reduce the cost of operations of your in-house call center setup, and assists customers reach the most skilled representative, and also makes them more productive. All these are only possible if you select an IVR system well-suited to your businessu2019s needs.

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6 Doubts to clear before comparing IVR system cost (1)

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  1. 6DoubtstoclearbeforecomparingIVRsystemcost InteractiveVoiceResponse(IVR)System IVRsystemhelpsreducethecostofoperationsofyourin-housecallcentersetup,andassistscustomersreachthemostskilledrepresentative,andalsomakesthemmoreproductive.AlltheseareonlypossibleifyouselectanIVRsystemwell-suitedtoyourbusiness’sneeds. Thecontactcenterrequiresalargenumberofpeopletomeetchangingconsumerneeds,yetitisimpossibletoanswereveryincomingcallfromcustomersatthesametime.ThisiswhybusinessesinvestinthebestIVRsystemtheycanbuy.Awell-programmedIVRsystemprovidesbettertechnologythatactsasanexpensecutterandhelpsincreaseproductivityforyourbusiness. BeforeyoucompareIVRsystemcosts,ensurethatyouselectthemostsuitedIVRtoyourbusiness.

  2. CompatibleIVRsystem CompatibleIVRsystem YourbusinesswillneedanIVRsystemthateasilyintegrateswithaplethoraofexistingsoftwareandhardwaresystem.IfanIVRsystemisonlycompatiblewithasmallnumberofapplicationsandtools,itwillincreaseyouroperationalcosts,reduceyourflexibility,andincreaseyouremployees'workload.

  3. SpeechRecognitionTechnology SpeechRecognitionTechnology VoiceoperatesIVRsystemsusespeechrecognitiontechnologytoclarifycustomer’swordsintomeaningfulcommands.SpeechrecognitiontechnologyistheoneaspectoftheIVRsystemthatyoucan’tcompromiseon,nomattertheprice.

  4. NavigateCustomers NavigateCustomersefficiently ThebestIVRsystemcostisoptimizedtoprovideinstructionsatthebeginningofacallwithoutanyinteractionrequiredfromaliveagent.Thisresultsinzerocalldrops.IVRsystemsprovideanefficientwayforcustomerstonavigatethroughaseriesofmenusandoptionsthatleadsthemtotherightdepartmentorrepresentative.Thatway,whencustomersarefinallyconnectedtoarepresentative,therepresentativeiswell-equippedtohandlecustomerconcerns.

  5. ConnecttoOtherServiceFeatures IVRsystemtakesoverrepetitivetasksfromagents IVRsystemminimizesagent’sworkloadonceconnectedwithothercustomerservicefeaturestofulfillcustomer’sdemandsefficiently.Forexample,supposeacustomerismakinganinquiryviayourcompany’swebsiteandsuddenlycallscustomerservice.Inthatcase,thewebsitelinkedwiththeIVRsystemwilldeterminethatthecalleristhesamecustomer.Thisallowsyourrepresentativestoprovideupdatesonthecustomer’sinquirypromptly.

  6. TrackCallers TrackcallerswithIVRsystem YourIVRsystemcanstorethecaller’srecordsandhelpyoukeeptrackofthecallerduringtheircalls.Thismakesiteasiertoidentifythecustomerrequests,andthiscustomerdataallowsyourrepresentativestopersonalizethesystem,optimizingtheexperienceforyourcustomers.

  7. FollowUpOnCalls • Follow-Upcalls • EnsurethattheIVRsystemyouareinvestinginhasaFollow-Upfeature.Thisimportantfeaturehelpsyourcompanyprovidebettercustomerservice.Forexample,ifyourcustomermakesanappointmentthroughIVR,thenthesystemmustshownotificationalertsregardingappointments,paymentinformation,andmore.Thisfeatureallowsyourrepresentativestoprovidebettercustomerservice,whichresultsinbetterROI. • KeyIVRbenefitsinclude: • Significantsavingscomparedtohiringnewemployeestohandlemundaneandrepetitivetasks.Automatingbasiccustomerfunctionsmakessensewherethetaskisrelativelysimple. • AproperlyconfiguredIVRsystemensuresthatyourcompanyoffersunlimitedhoursoftop-notchcustomerservice. • IVRsystemeasilysupportsmultiplelanguages,whichallowsyourbusinesstoservice • internationalmarketsandmulti-lingualcustomersathome.

  8. FreeVirtualPBXSystem FreeonlinePBXsystem AfreevirtualPBXsystemisacommunicationexchangesystemthatusesacloud-basedstructuretoprovideservicestocustomersforfree.Serviceprovidersofferfree-to-useserviceasabasicplan,butadditionalfeaturesareusuallyonlyavailableinpaidsubscriptionorapay-as-you-goplan.AvirtualPBXsystemallowscompaniestoswitchfromtraditionalphonenetworkstointernet-driventechnology.ThePSTNnetworkrequiresextensivehardwareandcausesbusinessestoincurextrachargesforlong-distancecalls. WithavirtualfreeonlinePBXsystemhostedremotely,abusinessdoesn’tneedadedicatedon-premiseIPPBXthattakesupspaceinaserverorphoneroom.Thefree virtual PBXservicesandplansallowsmallbusinessestotryoutthepopularPBXsystemwithoutinitialinvestmentcostsorlong-termcommitment. ChoosinganIVRsystemthatisbestsuitedtoyourbusiness’suniqueneedswillincreasebusinessproductivity.IVRsystemisanintelligentandefficienttechnologyforanycompany,whichisimportantforacompany’sgrowth. AavazPBXofferscloud-basedphonesystemsandadvancedIVRsystemstoboostyourbusiness’sproductivityandgrowth.ContactAavaznow,foritistheone-stopsolutionforallyourtelephonyneeds.

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