Strategic Transformation 2007 Update January 30, 2008
Transformation • Start with vision – realistic but ambitious • Break it down: priorities • Commit to aggressive targets • Sustain change
2007 Update • How the law impacts strategy • Update and reinforce goals • Refine key strategies • Set the stage for 2013
2007 Update • Generate Revenue • Increase Efficiency • Improve Service • Create a Customer-Focused Culture • Enhance Sustainability
Generate Revenue • Add value, improve relevance: Intelligent Mail • Collaborate on new applications • Simplify acceptance, expand access • Build on domestic to grow international • Strengthen outreach
Reinforce the value of mail. Responsive to customer needs. Generate Revenue
Increase Efficiency • Flats sequencing • Expand standardization • Efficient, customer-focused network • Streamline processes ─ beyond operations
Increase Efficiency Accelerate existing efforts: >$1 billion annual savings. Costs under CPI by class.
Improve Service • Quality and consistency at all access points • Updated standards, externally-validated service measurement • Cut UAA in half. Improve addresses and lists. • Move to total mail visibility
Use data to target opportunity, reduce variability, and drive continuous improvement. Improve Service
Create a Customer-Focused Culture • Develop and sustain skills • Minimize distractions • Align compensation and recognition with results
Align to new technologies and evolving markets Engagement to ensure viability for future generations Create a Customer-Focused Culture
Enhance Sustainability • Improve understanding of the benefits of mail • Improve address and list quality • Help customers go “green” • Expand recycled and recyclable products • Reduce fuel use. Reduce energy use in facilities by 20%
Build a conservation culture. Partner with customers, suppliers, and government. Enhance Sustainability
2009 2010 2011 2012 2013 What’s Next?
We need your thoughts . . . 2013 • What do you see as growth opportunities? • Where does your business need to be in 5 years? How can we help get you there? • How do we work together to get new customers using mail?
Your comments questions ideas Transformation @usps.gov Questions?