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Presentation Transcript
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Strategic Transformation

2007 Update

January 30, 2008

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Transformation
  • Start with vision – realistic but ambitious
  • Break it down: priorities
  • Commit to aggressive targets
  • Sustain change
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2007 Update
  • How the law impacts strategy
  • Update and reinforce goals
  • Refine key strategies
  • Set the stage for 2013
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2007 Update
  • Generate Revenue
  • Increase Efficiency
  • Improve Service
  • Create a Customer-Focused Culture
  • Enhance Sustainability
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Generate Revenue
  • Add value, improve relevance: Intelligent Mail
  • Collaborate on new applications
  • Simplify acceptance, expand access
  • Build on domestic to grow international
  • Strengthen outreach
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Reinforce the value of mail.

Responsive to customer needs.

Generate Revenue

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Increase Efficiency
  • Flats sequencing
  • Expand standardization
  • Efficient, customer-focused network
  • Streamline processes ─ beyond operations
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Increase Efficiency

Accelerate existing efforts: >$1 billion annual savings.

Costs under CPI by class.

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Improve Service
  • Quality and consistency at all access points
  • Updated standards, externally-validated service measurement
  • Cut UAA in half. Improve addresses and lists.
  • Move to total mail visibility
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Use data to target opportunity, reduce variability, and drive continuous improvement.

Improve Service

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Create a Customer-Focused Culture
  • Develop and sustain skills
  • Minimize distractions
  • Align compensation and recognition with results
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Align to new technologies and evolving markets

Engagement to ensure viability for future generations

Create a Customer-Focused Culture

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Enhance Sustainability
  • Improve understanding of the benefits of mail
  • Improve address and list quality
  • Help customers go “green”
  • Expand recycled and recyclable products
  • Reduce fuel use. Reduce energy use in facilities by 20%
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Build a conservation culture.

Partner with customers, suppliers, and government.

Enhance Sustainability

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2009 2010 2011 2012 2013

What’s Next?

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We need your thoughts . . .

2013

  • What do you see as growth opportunities?
  • Where does your business need to be in 5 years? How can we help get you there?
  • How do we work together to get new customers using mail?
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Your comments

questions

ideas

Transformation @usps.gov

Questions?

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