BUILDING AND MAINTAINING WIN-WIN RELATIONSHIPS

1. BUILDING AND MAINTAINING WIN-WIN RELATIONSHIPS Web pages http://web.missioncollege.edu/drjrolehttp://roletech0tripod.comhttp://www.geocities.com/drjrole

2. KEY WORDS ► People Skills ► Empathy ► Patience ► Calmness ► Tact ► Good Communication • Dynamic • Assertive http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole

3. Assertive Communication  Assertive communication is the heart of sending the message. Deal with difficult people in protecting one's rights while respecting the rights of others. Ask for what you want, speak to be heard, set limits, and say no. Stay out of win/lose situations and promote win/win outcomes. Provide and respond to positive and negative feedback. http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole

4. Key Principles of Dynamic Communication Use a neutral language for identifying the different strengths people possess Make others comfortable, not yourself. (Philippians 2:4) Approach every relationship as a win-win from the beginning. http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole

5. RELATIONSHIP BUILDING (with clients, stakeholders and organizational members) Establish formal working relationships Follow through on commitments Respect confidentiality Demonstrate an interest in their work-related issues and activities Build informal relationships Practice simple courtesies Show an interest in their issues and activities that go beyond the workplace http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole

6. Develop Win-Win Relationships • Actively seek opportunities to contribute to • positive outcomes • Approach issues or disagreements with the • objective of reaching win/win solutions • Confront the issue rather than the person. • Focus on people's good qualities rather than • on their deficiencies • Ask open-ended questions that encourage others • to give their points of view • Practice effective listening. • Look for areas of common agreement and work • from there to achieve a positive outcome • Foster an environment of openness and trust • Allow people to save face. http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole

7. HOW TO DISAGREE WITHOUT BEING DISAGREEABLE  Before expressing disagreement, understand that two sides can be right, that two sides may have equal merit. Separate ego from your work, your possessions, and your opinions; then allow the other person to do the same. Make sure that a specific situation merits your attention. Remember that people don’t necessarily like or respect those who always agree with them. http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole

8. GUIDELINES IN EXPRESSING DISAGREEMENT ☺Reduce or expand the opposing idea to its ultimate end. ☺Examine the sources of both your and the other person’s information. ☺Use analogy when you can. ☺Use you own experience or history. ☺Talk “around” the subject rather than through it. http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole

9. Use words that emphasize agreement rather than disagreement. “I don’t agree with you.” “You are absolutely wrong.” “You are dead wrong about that.” “You don’t know what you’re talking about.” “Oh yeah? Says who?” ”Yes, but…,” “Yes, but you don’t understand.” “Someone told you a lie.” “Someone misinformed you.” • “Listen, people, I’m afraid that you’ve got the wrong picture.” http://web.missioncollege.edu/drjrolehttp://roletech.tripod0.comhttp://www.geocities.com/drjrole

10. GUIDELINES IN CONFRONTING AND RESOLVING CONFLICTS0 • Confront privately on private issues. • Deal with conflict promptly. • Treat the other person with respect. • Listen until you understand the other side of the issue • State your own needs, feelings, views, or goals. • Define areas of agreement and disagreement. • Limit discussion to the here and now and • keep to one issue. • Guard against character attacks • Don’t push the other person into a corner. http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole

11. Things Get In the Way of Our Relationships With People  The power of things is formidable. It can cause us to ignore a more important aspect of our profession - people. Consider ways to improve our ability to control things so that we can focus more on people.  http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole

12. Reasons why we put things (tasks, paperwork, etc.) before people Seen results take priority over the unseen relationship. Task work pushes aside "idle" talk. The material world often predominates the immaterial world. We feel we are judged by what we do, not who we are. Obsessive-compulsive behaviour. Relationships don't fit our "deadlines“ mentality http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole

13. Some Solutions Straighten Up Your Desk Cut Back Toss Refer shorthand for the key concept of traffic - what moves in must move out. Act File http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole

14. “People will never care how much you know until they know how much you care.” God Bless You http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole

15. The End http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole