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The University of Iowa Office of the Ombudsperson

The University of Iowa Office of the Ombudsperson. Office of the Provost DEO Workshop 14 September 2007. General Information. Two of us Full time Ombuds Cynthia Joyce Part time Ombuds Craig Porter. Roles of the UI Ombuds Office. Source of assistance Confidential resource

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The University of Iowa Office of the Ombudsperson

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  1. The University of Iowa Office of the Ombudsperson Office of the Provost DEO Workshop 14 September 2007

  2. General Information • Two of us • Full time Ombuds • Cynthia Joyce • Part time Ombuds • Craig Porter

  3. Roles of the UI Ombuds Office • Source of assistance • Confidential resource • Operates outside of the normal chain of command • Helps to find solutions to problems that meet the needs of the visitor and the parent organization • TOA

  4. Code of Ethics of the IOA • Independence • The ombuds is independent in structure and function • Neutrality and Impartiality • The ombuds remains unaligned and impartial

  5. Code of Ethics of the IOA, continued • Confidentiality • The ombuds holds all communications in strict confidence and does not disclose confidential information unless given permission to do so • Informality • The ombuds does not participate in any formal procedure

  6. Function of the Ombuds Office • What can’t we do • Formally investigate • Adjudicate • Advocate for a side

  7. Function of the Ombuds Office • What can we do? • Educate • Clarify • Strategize • Explore options-open and close • Serve as an intermediary • Listen and help analyze • Identify trends, recommend changes

  8. Function of the Ombuds Office • We tend to be a resource that individuals reach to when things are not going well • And that is OK • We can function in a different way

  9. Function of the Ombuds Office • Proactive • Early • Clarification • Help to frame responsibility/impact • Advice • Use our resources rather than yours • Late • Balance needs with actions

  10. General Information • Telephone • 335.3608 • Location • C108 Seashore Hall • Hours of Operation • 0900-1700 Monday-Friday

  11. How Can We Help You • Discussion

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