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Emergency Department Consulting

EmEx Consulting offers a Business Excellence approach to transform emergency care delivery with a focus on performance improvement, staff empowerment, and exceeding patient expectations. The institute's Seven Pillars and Balanced Scorecard methods ensure safety, satisfaction, solvency, and support, leading to improved patient care, reduced costs, and enhanced reputation. EmEx's Universal ROI benefits include increased efficiency and staff and patient satisfaction. With a team of experienced emergency physicians and nurses, EmEx provides consulting options to optimize ED performance, throughput, and stakeholder relationships.

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Emergency Department Consulting

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  1. Emergency Department Consulting

  2. Inspiration to Create EmEx The Institute of Medicine’s call for action affirmed the need for a “Business Excellence” approach in the delivery of emergency care.

  3. Business Excellence • Commitment to performance improvement • Key areas of focus • Empower staff • Improve processes • Incorporate best practices • Exceed expectations for patients and internal customers

  4. The Seven Pillars of Emergency Care“Balanced Scorecard” • Safety … quality, outcomes, commitment • Satisfaction … reputation for excellence • Solvency … lean processes, coding, UM • Space … facility/equipment function • Staff … staffing, credentials, retention • Support … administration/medical staff • Systems … processes, care paths, technology

  5. EmEx’s Universal ROI • Improved Patient Care and Safety • Maximize care quality • Decrease malpractice claims • Increased Efficiency • Maximize revenue • Minimize turnaround times • Decrease costs • Enhanced Reputation and Goodwill • patients more satisfied • staff more professionally satisfied • medical staff more likely to refer cases

  6. Differences from Other Consultants • EmEx-Compare, our benchmarking/survey service, is used to obtain a 360-degree pre-engagement review • Our consultants are practicing emergency physicians and nurses with ED operations experience • We are independently owned (other consultants may have recommendation biases related to their parent company)

  7. Benefits • Improve ED performance • Optimize ED throughput • Minimize LWBS rates • Implement best practices • Maximize staff satisfaction • Improve patient satisfaction • Enhance relationships between ED stakeholders

  8. Consulting Options 1. EmEx-Consult • Rapid Improvement Plan 2. EmEx-Transform • Emergency Department Transformation 3. EmEx-Optimize • Performance Monitoring and Improvement

  9. 1. EmEx-Consult - Rapid Improvement Plan • EmEx-Consult provides a comprehensive on-site analysis to assess your ED and create a personalized rapid improvement plan.

  10. 1. EmEx-Consult - Rapid Improvement Plan • Philosophy • Identify high-value ED improvement opportunities • Relay solutions that satisfy key stakeholders (nurses, physicians, administrators, medical staff) • Improve efficiency and reduce waste, especially regarding ED throughput • Identify best practices for implementation

  11. 1. EmEx-Consult - Rapid Improvement Plan • Consulting Team • Emergency physician with ED operations expertise • Emergency nurse or second emergency physician • 30 total on-site hours over 2 days

  12. 1. EmEx-Consult - Rapid Improvement Plan EXAMPLE REPORT

  13. 1. EmEx-Consult - Rapid Improvement Plan EXAMPLE REPORT

  14. 2. EmEx-Transform – ED Transformation • Methodology • Hands-on, 6 month consulting engagement • Collaborative approach • Involve staff from all involved departments • Flatten decision making processes • Improve efficiency (particularly ED throughput) • Reduce waste • Implement best practices • Transform your ED into a top performer

  15. 2. EmEx-Transform – ED Transformation • Consulting Team • Emergency physicians and emergency nurse practitioners with ED operations expertise • 2 or more consultants travel to your hospital at least twice a month during the 6 month engagement • On-site team is fully engaged in all aspects of the performance improvement process

  16. 3. EmEx-Optimize - Performance Monitoring and Improvement • EmEx-Optimize provides long-term performance monitoring and improvement for a 1, 2, or 3 year period after completion of EmEx-Transform

  17. 3. EmEx-Optimize - Performance Monitoring and Improvement • Consulting Team • Emergency physicians and emergency nurse practitioners with ED operations expertise • 2 or more consultants travel to your hospital at least twice a month during the 6 month engagement • On-site team is fully engaged in all aspects of the performance improvement process

  18. Other Emergency Excellence Services EmEx-Contact Patient Callback and Patient Satisfaction Solution EmEx-Compare ED Benchmarking EmEx-Award Emergency Center of Excellence designation

  19. Thank You! For more information, please contact: info@emergencyexcellence.com www.emergencyexcellence.com 1.877.700.EMEX

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