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Supported Accommodation Pathway. Viv Wright Housing Solutions. Why a Supported Accommodation Pathway. Large numbers of single homeless in B&B Only accommodate those investigating as statutory homeless therefore likely to have support needs Not using temporary accommodation appropriately

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Supported accommodation pathway

Supported Accommodation Pathway

Viv Wright

Housing Solutions

Why a supported accommodation pathway
Why a Supported Accommodation Pathway

  • Large numbers of single homeless in B&B

  • Only accommodate those investigating as statutory homeless therefore likely to have support needs

  • Not using temporary accommodation appropriately

  • Little supported accommodation for families

  • Review: developed temporary accommodation rather than supported accommodation for homeless

Homeless link
Homeless Link


  • Independent analysis and consultation

    What they did?

  • Review of relevant strategies and related documents

  • Audit and analysis of data about use and users of temporary accommodation and supported accommodation using MOPP toolkit, online and telephone consultation and client focus groups

  • Consultation with providers, key stakeholders and commissioners

  • Review and analysis of the balance between temporary and supported accommodation in meeting needs of customers

  • Review of current data collection

  • Review of pathway models currently in place across UK with key learning points

  • Identification of ICT requirements for recommended option

Key findings customers
Key Findings: Customers

  • Access is unfair

  • Perceived as negative, unsupportive and judgemental

  • Lack of consistency about who gets what

  • Limited options to access housing

  • Want to see a holistic approach to support to meet the full range of needs as a result of the pathway

Key findings other stakeholders
Key Findings: Other Stakeholders

  • Stakeholders, commissioners and most providers support concept of a pathway particularly consistency and fair access

  • Concerns that it might be complex, bureaucratic and inflexible

  • Need for number of sub-pathways e.g. families, MH, YP

  • Information about accessing services is inconsistent and there is little centralised data

  • Need for access to wide range of move on including private rented and complex needs

  • Many return to family or previous home or make an unplanned move – highlighting need for positive interventions

  • Move on linked to individual support plans but little evidence addressing tenancy sustainability e.g. specific resettlement training

  • Visits to Newcastle and Sunderland

In summary
In Summary

The pathway approach for Sheffield needs to:

  • Increase clarity

  • Create equality of access

  • Result in a common approach

  • Improve data capture and information sharing

  • Support effective and appropriate assessment

  • Take a holistic approach to customer needs

  • Ensure that supported accommodation is being accessed by those who need it most

  • Improve the customer experience

  • Increase access to preventative interventions and non- accommodation focussed support

  • Strengthen commissioning


  • Option 1 – Status quo

  • Option 2 – Minimal, by ending self referral and using single access point at Howden House

  • Option 3 – Minimal, by ending self referral and using an agreed assessment process at multiple access points

  • Option 4 – Single Access Point Housing Pathway – Skilled and trained team undertake all assessments with improved options and new ICT

    Option 4 recommended

  • Business case written and agreed by PLT+. Option 4 being developed with tweaks after further consultation

What we have done so far
What we have done so far

  • Implemented young people pilot pathway for 16 & 17 year olds which includes joint assessment and assessment beds at 3 projects

  • Converted 2 temporary accommodation projects for families to supported accommodation

  • Increased units at Complex Cases Project

  • Assessment beds at St Anne’s Bevin Court

  • Further assessment beds to be rolled out at Salvation Army and St Anne’s

  • Enhanced Housing Options in Housing Solutions

  • New HIS contract for homeless prevention and resettlement

  • March 12 2012 – no homeless households in B&B

Next steps
Next Steps

  • Customer Journey

  • Common Language

  • Common Assessment

  • Policy and Procedures

  • Training

  • Phase 1

  • Phase 2

  • Further Consultation

  • Underpinned by ICT

  • Leading to implementation