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The International Student Journey

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  1. The International Student Journey Neil Slater Head of International Student Recruitment International Office Sue Broadbent Head of Student Wellbeing Student Services

  2. How Much do you Know? • How many enquiries from International students does Northumbria receive annually? • How many Nationalities are represented on Campus? • What is the maximum number of hours an international students is allowed to work during term time? • How many pages long is the student visa renewal application form? • How many student visa applications did Student Services process between September – December 2009?

  3. Role of International Office • Student Recruitment • Partnerships & Sponsors • Scholarships • Marketing & Enquiries • Representatives Network • Admissions • Sponsoring Tier 4 Visas (New Students) • Study Abroad & Exchange ( Non EU)

  4. Regional Offices • 4 Offices • Malaysia • India • China • Thailand • Northumbria Staff • Support University Staff, Agents & Partners

  5. First Contact • Direct • Email/ Web/ Exhibitions • Regional Offices • Via Intermediaries • Agents • Partner Institutions • Sponsors


  6. Agents • Wide network – 300 + • Extensive training • Contractual obligations

  7. Publicity Materials

  8. Web & Conversion Activity • Chinese and Korean language sites • Enquiry management system- Connect • “Ask Northumbria”

  9. Applicant Communication

  10. Offers • Always made by University staff • Assessment of qualifications • Preliminary fraud checks • Assessment of English Language

  11. Next Steps • Passport details • Deposits (£4000) • Accept offer and terms • Tier 4 visa sponsored by Northumbria (CAS No) • Biometrics (ATAS Clearance) • Apply for visa with original certificates, CAS no and financial documents

  12. Pre-Arrival Information • Joining instructions • Pre-departure briefing done in large markets, e.g. China, India, Malaysia • Also run by British Council • Sent “Coming to Study” – produced by Student Services

  13. Supporting the international student journey

  14. Student Services – Who are We? • Careers jobs search, further study, career planning • Chaplaincy details of local places of worship, pastoral and spiritual support • Counselling confidential counselling and support • Disability support and advice on any disability issue • Welfare and Information advice International on all matters relating Support to your study and stay

  15. How do we support Students? • Pre Entry • Practical Information • Pre-departure checklist • Different country, different culture • Available on line and in hard copy • “

  16. How do we support Students? • On Course • Meet and Greet • Induction • Social Activities/Events • Visa Renewal and Immigration Enquires

  17. Student Visa Extension • Extensive support and advice to all who need to extend their student visa • Fortnightly visa information workshops • Daily visa renewal Appointments • All applications sent to Home Office Student Batch Scheme • Returned to Student Services and then to student’s UK address • Database of all renewals

  18. How do we support Students? Exit • The road home • Post graduation work and study opportunities • Alumni

  19. What we do for staff • Cultural Awareness Training • Regular updates on relevant developments • Representation on working groups and committees relevant to International student issues • Advice and feedback

  20. Further Information • Website: • http://www.northumbria.ac.uk/sd/central/stu d_serv/ • Tel: • 0191 227 4127 (city) • 0191 215 6590 (Coach Lane) • Email: • sv.welfareandinternational@northumbria.ac.uk • Visit Us: • Northumberland Building - City campus • Allendale Building - Coach Lane Campus

  21. Questions?