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The Listening Age. Putting engagement into practice through social media. Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010. Perspective. Biography Participant observer Critical Sociological. Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010. Inspiration.

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the listening age
The Listening Age
  • Putting engagement into practice through social media

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

perspective
Perspective
  • Biography
  • Participant observer
  • Critical
  • Sociological

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

inspiration
Inspiration
  • The Social construction of reality
  • The Support Economy
  • The Age of Heretics

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

social reality
Social reality
  • Peter Berger & Thomas Luckmann
  • Knowledge and language
  • Objective reality
  • Social media redefines social reality

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

support economy
Support economy
  • Shoshana Zuboff & James Maxmin
  • New breed of individuals
  • Self authoring
  • The institutional chasm
  • Social media bridges the chasm

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

age of heretics
Age of heretics
  • Art Kleiner
  • Heretic as visionary
  • We are all trapped
  • Heretics free us
  • Social media - You are not alone

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

synergy
Synergy
  • We can build our world
  • We can engage together
  • We are not alone
  • Social media is our weapon

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

the problem
The problem
  • Agencies are trapped
  • Citizens are uncertain
  • Employees are uncertain
  • Fear and doubt are rife
  • Spin is endemic

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

agency community
Agency & Community
  • Citizens are engaging already
  • Public servants are not
  • Perceived powerlessness rules
  • Citizens are cynical
  • So there is a chasm to cross

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

slide10

Organisational comfort

  • Corporate listening
  • Fight the FUDS
  • Enlighten corporate areas
  • Inspire leadership
  • Harness heretics

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

building competence
Building competence
  • Individuals are - sort of
  • Agencies are not
  • Build the groundswell
  • Greater depth
  • Another chasm to cross

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

organisational culture
Organisational culture
  • Current approach is hierarchical
  • Behaviouralism rules
  • Bolstered by managerialism
  • Rightly viewed with cynicism
  • Yet another chasm

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

beyond culture
Beyond culture
  • People build culture
  • Intuition works
  • Organisations are social
  • People talk
  • Social media rocks

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

so where are we
So where are we?
  • We have a vision
  • We have a map
  • We have smart tools
  • We don’t have a market
  • So we don’t have passengers

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

crossing the chasms
Crossing the chasms
  • Allow direct engagement
  • Rise of the heretics
  • Allow unstructured engagement
  • Democratise culture change
  • Establish a social ecology

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

and if we don t
And if we don’t?
  • Loss of trust
  • Disengagement
  • Mediocrity
  • Declining ability to deliver
  • A dark age public service

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

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