Pertemuan <<01>> << Pengantar mengenai EUIS >>

1. Pertemuan <<01>><<Pengantar mengenai EUIS >> Matakuliah : <<M0164>>/<<End User Information Syste>> Tahun : <<2005>> Versi : <<1/1i>>

2. Learning Outcomes Pada akhir pertemuan ini, diharapkan mahasiswa akan mampu : • Mahasiswa dapat menerangkan Konsep dasar EUIS, posisinya dalam SI perusahaan dan peluang karir

3. Outline Materi • Definisi EUIS, hubungan dengan SI lainnya • Lingkungan di era digital : • Knowledge Worker • Peran Organisasi • Perubahan Organisasi • Dampak pada perubahan kerja • group support

4. End-User Information Systems:Implementing Individual andWork Group Technologies Textbook by: Elizabeth A. Regan, Ph.D, Bridget N. O’Connor, Ph.D. Supported by student resource Web Site: www.prenhall.com/regan

5. I Part End-User Information Systems:Organizational andTechnical Foundations

6. Chapter 1 Introduction to End-User Information Systems

7. Learning Objectives • Define end user information systems (EUIS) and explain how it relates to other areas of information systems. • Explain how EUIS fits into an overall enterprise information systems architecture. • Identify the benefits of end-user information systems. • Understand how end-user information systems relate to changing roles and expectations in the workplace. • Explain how business processes addressed by end-user information systems differ from those handled by large data centers and transmission processing systems. More…

8. Learning Objectives 2 • Describe the changing requirements (characteristics) of work in the Information Age. • Describe the impact of end-user information systems on workplace environments. • Understand the relationship between workplace performance and technology. • Explain the concept of Help Desk and assistance centers. • Identify career opportunities in the area of end-user information systems.

9. Introduction • Information Age • Knowledge • Core Competencies • Information Systems • End-User Information Systems (EUIS) • Knowledge Work Systems

10. End-User Information Systems • Productivity tools for knowledge workers • Work group computing • End-user development • End-user training • End-user support – Help Desk, information center • Knowledge management/performance support • Human factors and ergonomics • Business process and job (re)design • Change management • Project management

11. EUIS Tools • Text handling/document management • Data handling tools • Multimedia/Graphic and Design • Communication tools • Group systems/Collaborative technologies • Time management • Knowledge management/performance support

12. Enterprise Information Systems • Transaction processing systems (TPS) • Management Information Systems (MIS) • Decision Support Systems (DSS) • Executive Information Systems (EIS) • End-user information systems (EUIS), or Knowledge work systems (KWS)

13. Computer center operations Networks IS planning and architectures Data repositories Technical support Enterprise applications Transactions processing systems (TPS) Management reporting systems End-user information systems Internet, Intranet, Extranet Typical IS Organization Structure Enterprise Operations & Networks IS Applications Development

14. Data Processing Word Processing Communications Data Management Image Processing Graphics 1990 1980 1970 1960 1950 Converging Information Technologies 2000 Integrated Information Systems

15. Knowledge Workers Who are Knowledge Workers? • Executive and managerial personnel • Professional and technical knowledge workers • Sales and marketing personnel • Administrative support, including clerical Changes in Labor Force Composition

16. Role of Organizations • Coordinate efforts • Contribute to enterprise’s goals • Brings together resources • Creation of synergy Structure depends upon… • Nature of tasks • Knowledge & skills of the staff • Technology & resources available

17. Management Supervisory Professional Technical Production/Clerical Changing Organizational Structure Historical Organizational Hierarchy is changing to…

18. Management Supervisory Staff Professional/Technical and Sales Staff Knowledge Workers Clerical Staff Changing Organizational Structure Information Age Organizational Hierarchy

19. Typical Functional Divisions Personnel Operations Financial Operations Production Operations Computer Information Systems Executive Management Legal Services Administrative Services Marketing Research And Development

20. Knowledge Work Environment Characteristics: • Variability • Work styles • Departmentalization • Dispersed • Specializations • Nonproductive activities • Soft information • Deadline pressures • Project versus production environments

21. Impact of EUIS on Work • EUIS and Business Value • EUIS and Human Factors • EUIS and Job/Work Process Design • EUIS and Organizational Change

22. EUIS Project Management Steps • Defining project scope • Plan the project • Assess the requirements • Design: Detailed description of solution • Select or develop the solution • Convert and implement the solution • Evaluate the results • Institutionalize the results

23. Staffing and Managing EUIS • Who is responsible for EUIS • IS Organizations • Information Technology Architecture • Help Desks and Information Centers • Role of Chief Information Officer (CIO) • Career Opportunities in EUIS

24. Application Business process (re)design Business system Chief information officer (CIO) Digital age Digital divide End users End-user computing (EUC) End-user information systems (EUIS) Executive information systems (EIS) Help Desk Information Age Information technology infrastructure Information processing Knowledge workers Knowledge worksystems (KWS) Management information systems (MIS) Primary functions Support functions Transaction processing systems (TPS) Work flow analysis Summary Key Terms:

25. Next: Life in Networked Organizations Chapter 2

26. << PENUTUP>> Selanjutnya Pert. 02 DASAR DASAR EUIS