Never Say Never • Answer honestly because anyone who says they’ve never made a mistake is obviously lying or delusional. • As unpleasant as it may be to discuss, you must admit to a mistake and explain how you made things right in some detail.
Don’t Spread Around The Blame • Admit your mistake and take full responsibility for it. • Don’t try to blame someone else or spread the blame around, taking only part for yourself. • Interviewers don’t want to hear how your teammate gave you bad information and caused your mistake.
Tell Them You Handled It Like A Champ • Explain in detail how you solved the problem. • And be honest about it, no matter how bad you feel your explanation may make you look. • The interviewer won’t usually see it that way.
Talk About Lessons Learned • As long as you were able to learn from it, you can admit to most any mistake—within reason. • The interviewer is looking to hear that you did learn from it and put parameters in place so it does not happen again. • Tell a story that highlights your ability to learn—and learn well enough not to make the same mistake again.