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Are They Really That Different?

Are They Really That Different?. Identifying Needs and Priorities Across User Groups and Disciplines at the University of Notre Dame through LibQUAL +™ User Comments. University of Notre Dame. 11,417 students and 1586 faculty

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Are They Really That Different?

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  1. Are They Really That Different? Identifying Needs and Priorities Across User Groups and Disciplines at the University of Notre Dame through LibQUAL+™ User Comments.

  2. University of Notre Dame • 11,417 students and 1586 faculty • 4 undergraduate colleges (Arts and Letters, Business, Engineering, Science) • School of Architecture • Graduate School • Law School • 10 major research institutes

  3. Hesburgh Libraries of Notre Dame • Over 2 million volumes • Over 2.5 million microform units • 22,600+ serials • Acquisitions budget totally over $15 million • 10 libraries and/or centers, including the 14-story Theodore M. Hesburgh, C.S.C., Library

  4. LibQUAL+ at ND 2002 2006 • Survey sent to random sample of 2800 • Respondents • 308 undergraduates • 255 graduate students • 183 faculty • 26.6% response rate • 324 written comments • Survey sent to all students and faculty • Respondents • 1850 undergraduates • 553 graduate students • 229 faculty • 22.5% response rate • 1039 written comments

  5. LibQUAL+™ Dimensions

  6. Selected Local Questions

  7. Service Adequacy Gap Scores

  8. Most important services

  9. “22 questions and a box” • The survey offers a “comments box” soliciting open-ended user views that provide a more detailed picture of how users view our resources and services. • 661undergraduates, 231 graduate students, and 119 faculty utilized this box to give specific comments.

  10. Distribution of Comments

  11. Why Analyze Qualitative Data? • “Qualitative data … drawn from survey comments … provide richness and context that add life to the numbers and meat to the bones of the quantitative data.” • Effort in providing written comments “indicates a certain amount of enthusiasm or frustration” on the user’s part. Jankowska et. al (2006)

  12. Coding the Comments

  13. Sample Comment “My biggest, and crucial, complaint is that at least part of the library really needs to be open later than 2 am—preferably 24 hours. There is a SERIOUS LACK of 24 hour study space on campus, especially for off-campus dwellers, let alone space that is quiet and well lit. Having even a single floor remain open all hours would be a HUGE help.” Undergraduate Student

  14. Sample Comment “Please increase the availability of electronic journals because that is the future of my academic field and many others… printed materials will become less and less important as we head into the future. I hope the library is ready for this very difficult challenge.” Graduate Student

  15. Sample Comment “The Library’s greatest failing is gaps in its collections of printed materials, and inability to purchase as broadly as is needed because of inadequate funding. The staff are almost without exception WONDERFUL.” Faculty Member

  16. Mapping the Comments

  17. Qualitative Data: Top Issues

  18. Distribution of comments by discipline

  19. Arts & Humanities Faculty and Graduate Students

  20. Social Sciences & Business Faculty and Graduate Students

  21. Science & Engineering Faculty and Graduate Students

  22. Common Across Disciplines and Analysis Print and/or electronic journal collections I require for my work

  23. Outcomes

  24. Questions? Jessica Kayongo Reference Librarian Information, Research and Instruction Services Hesburgh Libraries of Notre Dame jkayongo@nd.edu Sherri Jones Head Information, Research and Instruction Services Hesburgh Libraries of Notre Dame sedwards@nd.edu

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