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GPSI SHAWS Service

GPSI SHAWS Service. User Satisfaction Survey August 2012. Why do the user surveys?. The Survey. Aims

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GPSI SHAWS Service

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  1. GPSI SHAWS Service User Satisfaction Survey August 2012

  2. Why do the user surveys?

  3. The Survey • Aims • The user survey aims to establish the views of our GPSI SHAWS (Sexual Health and Women's Service) service from the users’ perspective. An action plan can then be created to develop the service, taking into account the views of our users. • Objectives • The objectives of the survey were to ascertain timely user feedback regarding: • Basic demographic information • Reason for attendance • Waiting times • How do users find out about the service • Experiences when attending the Partnerships’ GPSI SHAWS clinics • Experience of the care received • Areas of satisfaction/dissatisfaction • Methodology • Data collection was undertaken by use of a questionnaire that was given to service users attending the GPSI SHAWS clinic at Conifer at Highlands Health Centre and Marfleet Health Centre Monday 30th April until Friday 25th May 2012.

  4. Responses

  5. Responses

  6. Age, Gender and Ethnicity

  7. Is this your first visit to a GPSI SHAWS clinic? Type of visit

  8. Have you chosen to use a SHAWS clinic rather than a GP surgery or pharmacy?

  9. How did you find out about the SHAWS clinic? ‘Other’ means… This feedback shows the range of different health professionals/organisations referring into the GPSI SHAWS service.

  10. Did anyone tell you to come here specifically? ‘Other’ means…

  11. Did you try to make an appointment by telephone? If yes, did you experience any of the following?

  12. What are the reasons for your visit today?

  13. How long did you wait to be seen? How long do you feel is an acceptable time to wait?

  14. User satisfaction

  15. The reception staff were friendly and approachable I was given as much time as I needed

  16. I am confident the clinic will keep my information confidential I found out everything that I wanted to know

  17. I was made to feel comfortable answering personal questions No matter how long you wait, it is worth it

  18. I was listened to and felt valued

  19. Was the main reason you went to the clinic today dealt with to your satisfaction? Overall, how would you rate the care you received today?

  20. Would you attend the clinic again if you needed to? Would you recommend this clinic to a friend?

  21. Please tell us how we could improve our services: • Have more locations in west Hull. Could be difficult to get to if didn't have own transport. • Stock up on caps and/or diaphragms. • By giving out the questionnaire when I have had the appointment. • The only problem I had was leaving a message and not been called back, overall my experience was fine. Marfleet Highlands

  22. Compliments received

  23. Next steps:

  24. Feedback to service users

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