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Never Cancel a Risk Meeting: Creating Lasting Change in a Challenging Environment

Never Cancel a Risk Meeting: Creating Lasting Change in a Challenging Environment. Agenda. Our World Speeds and Feeds My Life is Failure Game Plan Tools Mindset Team Game Plan. Chris Shafer, PMP chris_shafer@comcast.net. 1. Project Management. 2. Project Management in reality.

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Never Cancel a Risk Meeting: Creating Lasting Change in a Challenging Environment

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  1. Never Cancel a Risk Meeting:Creating Lasting Change in a Challenging Environment Agenda Our World Speeds and Feeds My Life is Failure Game Plan Tools Mindset Team Game Plan Chris Shafer, PMP chris_shafer@comcast.net 1

  2. Project Management 2

  3. Project Management in reality You are here http://www.businessinsider.com/10-ways-to-be-awesome-in-business-2010-3?op=1 3

  4. Speeds and Feeds • $80M • 140+ team members • National service delivery 24 X 7 X 365 • 30+ concurrent IT work assignments • 1000 time critical service events 7 turnarounds 4 customer domains Battlefield promotions 27 Leaders 4

  5. If this is on every analyst’s desk . . . Why is the customer mad? 5

  6. My Life is Failure Who runs toward a flaming project? What makes Projects Red? Unrealistic expectations Expectation mismatch Not enough . . . Ready Fire Aim Things have not been going well for some time • What are the risks of joining a Red Project? • How do you make them Green? • My Life is Failure • – Standish Group CHAOS report • Who – Geoffrey Smart • The Fifth Discipline – Peter Senge • http://leadinganswers.typepad.com/leading_answers/2011/04/lies-damn-lies-and-statistics.html Grey hair Career limiting Long hours Accountability Visibility Ownership Trial by Fire 6

  7. Game Plan • Engineer Success – what is the outcome you want? • No surprises – Communicate clearly, effectively, and often • Never Cancel a Risk Meeting • Everyone is your Customer • Its not about you:Seek first to understand, then be understood • Bargain fairly for time, scope, and resources • We are in the service business. Perception is reality • Event + Response = Outcome 7

  8. Tools for the Journey • Scope / Core documents • Issues / Open Items Log • Risk Register and associated plans • Communications plan • Financial Transparency • Project / Schedule transparency 8

  9. Tools - Communication 9

  10. Tools – Financial Transparency Spending Curve: Weekly Spending / Cumulative Spending 10

  11. Mindset • Honesty and Transparency • Non-defensiveness • Do what you say you will do • Lead by example • Teach • Mind like water 11

  12. There is no I in Team Mike A Lee H Krishna K James M Two guys in Philly Shelia K Gary R Susan W Ashish K Shreyash K Walter S Hector S Alisa G Aparna S Shiva S Kirin V Lee M Asad H Erik L Mark D Stacia C John S Xavier M Jeff K Phil M Erica J Steve W Kirthi A Emilio S Scott B Tim S Joe E Darryl B Mike A Kim R Curt R Mike B Brendan M Jim M Tom G Sandeep S Neeraja L John A Scott G David K 12

  13. Game Plan • Engineer Success – what is the outcome you want? • No surprises –Communicate clearly, effectively, and often • Never Cancel a Risk Meeting • Everyone is your Customer • Its not about you:Seek first to understand, then be understood • Bargain fairly for time, scope, and resources • We are in the service business. Perception is reality • Event + Response = Outcome 13

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