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Helping Students Reach SuccessNational Institute for Staff and Organizational Development (NISOD) – May 31, 2011 Presented by: Shirley Gilbert – Special Assistant to the President Debbie Aguilera – Students in Technology Services Manager Dr. Lydia Tena - Northwest Campus Dean
Case Management System Design Background Information
Case Management System Design Team created through the Developmental Education Initiative (DEI) • Irma Camacho, Director of Student Success • Lucy Michal, Math Professor and Faculty Data Team Leader • Tracy Von Maluski, ESL Professor and Start Right Coordinator • Jose Baltazar, Counselor and Early Interventions Committee Member • Gary Chacon, Institutional Technology Manager • Art Gonzalez, Institutional Research Manager • Griselda Espinoza, Students in Technology Services Student Manager • Shirley Gilbert, Special Assistant to the President
Case Management Objective To guide and support Developmental Education students through the attainment of their first 30 college credits.
Case Management SystemRecommendations • Target audience for initial implementation: • Students placing into all 3 areas Developmental Education • Approximately 1,500 per semester • Process: • Utilize a series of interventions that take place from time of testing through attainment of 30 college credits. • Continue development of system (checklists and messages) and conduct training during summer 2010 • Conduct a pilot of the system on at least 2 campuses during fall 2010 semester
Developmental Education Student Data – Fall 2009 Note: Calculated total is larger because of duplicated count if students are attending classes at more than 1 campus.
Mentoring Program Implementation – Fall 2010 • Formed Mentoring Committee • Tracy Von Maluski, ESL Professor and Start Right Initiative Coordinator • Sue Selk, Speech Professor and Start Right Initiative Committee Chair • Angelina Nunez, Reading Professor and Developmental Education Council Chair • Griselda Espinoza, Students in Technology Services Student Manager • Edith Miledi , Students in Technology Services Student Manager • Debbie Aguilera, Students in Technology Services Manager – Co-chair • Dr. Lydia Tena – Northwest Campus Dean and AtD Leader College Liaison – Co-chair • Developed Mentor Solicitation Forms and Process to be Utilized • Developed Mentoring Resource Guide • Conducted Mentoring Orientation Training Session • Sought input for training from Big Brothers Big Sisters • Representatives from resource areas within the College
Mentoring Program Implementation – Fall 2010 • Gathered student data for targeted students • Utilized PREP Program Case Management information • Obtained Student Contact Information from IT Department • Conducted pilot at two campuses • Northwest Campus – 152 students • Valle Verde Campus – 875 students • Assigned 20 students to each Mentor
Expanded Mentoring Program – Spring 2011 • Five Campuses and Administrative Center • Total Number of Mentors – 155 • Total Number of Mentees – 1,800 • Breakdown of Mentors by Site • Administrative Service Center – 29 Mentors • Mission Del Paso Campus – 16 Mentors • Northwest Campus – 7 Mentors • Rio Grande Campus – 31 Mentors • TransMountain Campus – 15 Mentors • Valle Verde Campus – 55 Mentors • Mentors by Classification • Administrators – 5 • Faculty – 88 • Staff – 53 • Students – 7
Mentoring Events • Spring 2011 General Session – Mentoring Focus • Solicited Volunteers to serve as Mentors • Dr. Terri Manning Keynote Address – Understanding Generational Differences • Mentoring Orientation and Training Sessions • Districtwide – Dr. Terri Manning • By Campus Site – Committee Members • Meet and Greet Event with President • Mentors • Mentees
Meet and Greet Feedback • Connecting with Mentees & Mentors • Meet & greet at beginning of the semester with Mentees • Brainstorming get-together at the beginning of the semester for Mentors • E-mail to students about Mentor Program • Utilize Mentor Website • Technology issues • Request alternative email address to facilitate contacts with students • Training for Mentors • Techniques for contacting and maintaining a conversation with mentees • Questioning Techniques (probing questions, useful facts about the college programs, scholarships, etc…) • Marketing the Program • Posters announcing program • E-mail Announcements • Pop-ups or other types of messages during the online registration process. • Billboards • Flyer/Information fact sheet about program • Get Marketing Department involved
Mentoring Resource Guide • Contact Information for College Departments • Academic Calendar • Campus Maps • Mentoring Documentation • Mentoring Committee Contact Information