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Spring 2004 Internet2 Member Meeting

Spring 2004 Internet2 Member Meeting. NLR Service Center Update Dave Jent Indiana University. NLR Technical Support Services. Layer 1 Transport Center at CENIC NLR Service Desk, Global Research NOC at Indiana Experimental Support Center, MCNC at North Carolina Remote Hands Support, Level 3

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Spring 2004 Internet2 Member Meeting

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  1. Spring 2004 Internet2 Member Meeting NLR Service Center Update Dave Jent Indiana University

  2. NLR Technical Support Services • Layer 1 Transport Center at CENIC • NLR Service Desk, Global Research NOC at Indiana • Experimental Support Center, MCNC at North Carolina • Remote Hands Support, Level 3 • Layer 2/3 Task Force at Indiana

  3. NLR Service Desk • Global Research NOC at IU. • The one front door to NLR everyone is looking for: • noc@nationallambdarail.org • 866-657-9283 • 7X24 Service Desk focused on monitoring and coordination of support. • Deploying a new trouble ticked system to be used by the Support Centers.

  4. NLR Service Desk • Network Engineering and Development staff at IU working on tool modification and creation • Will work with Cisco, CENIC and other Service Centers • Currently monitoring the network with CENIC

  5. NLR Service Desk • Major backbone alerts are being monitored and processed by automated alert system, trouble tickets being created and handed off to Layer 1 • NLR may be different than other networks the GRNOC supports but similar approach: listen - be flexible - change what doesn’t work

  6. NLR Layer 2/3 Support Task Force Develop standards for end user support Understand the need and develop methods for interaction between the support centers Users need to have a clear understanding of and access to resources People – Network - Support

  7. NLR Layer 2/3 Support Task Force • Work flow document showing interactions with other support centers • Defines responsibilities and ownership of requests • Work in progress, input from the NLR membership

  8. NLR Layer 2/3 Support Task Force • Working with GRNOC and the development of a new database • Looked at the shortcomings of the database we use for Abilene, IU intends to use the database for all of the networks that it manages • More network information, better external access • Linking contact/hardware/network/service information

  9. NLR Layer 2/3 Support Task Force • Final report to the NLR board will include recommendations for: • Process and procedure • Staffing • Budget

  10. Contacting the NLR Service Desk • noc@nationallambdarail.org or (866) 657-9283

  11. IU / CIC participation in NLR • Wanted to continue to be involved with and support new and emerging research and education networks. • NLR will play a key role in linking together the existing and developing regional optical infrastructures in its members' states, and in the midwest, to those across the country.

  12. IU / CIC participation in NLR • Unique opportunity to join this important initiative early, and be involved in its formation and growth planning. • Many CIC institutions know well the value of early involvement and were founding members of Internet2.

  13. Dave Jent Associate Director, Infrastructures Operations Director, Indiana Gigapop Indiana University djent@iu.edu 317-274-0763

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