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College Mentoring for Access and Persistence Professional Development Workshop. Business Basics 3 Steps to Success: Greetings, Elevator Pitches and Conversations The Handshake Making Connections Dress for Success Global Etiquette and Awareness What is Etiquette? Global Etiquette

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Presentation Transcript
agenda

Business Basics

3 Steps to Success: Greetings, Elevator Pitches and Conversations

The Handshake

Making Connections

Dress for Success

Global Etiquette and Awareness

What is Etiquette?

Global Etiquette

Media Etiquette

Email Education

Resume Speed Dating

Mock Interviews

Virtual Marketing

Media

Conversation

Meals

Putting it all together: Networking Reception

Agenda
handshakes
Handshakes
  • DOs:
    • Solid grip
    • Shake firmly, once or twice
    • Observe (if they are disabled or injured, how are other people greeting them?)
    • Make eye contact
    • PRACTICE!
  • DON’Ts:
    • The bone-crusher
    • The two-hander
    • The slippery fish
    • The half hug/kiss/head bump
making connections
Making Connections
  • DOs:
    • Introduce yourself, use your “elevator pitch”
    • Use your personality/have a positive attitude
    • Sit with people you do not know!
    • Take notes, follow up with emails and questions
  • DON’Ts:
    • Engage in sensitive topics (politics, religion, sexuality)
    • Talk negatively, or gossip
      • (i.e. instead of “I don’t like...”, try, “I prefer...”)
    • Spend too much time with one person
    • Just shake hands/be shy
  • Activity: Elevator Pitch
what is office etiquette

Definition: The code of ethical behavior in a professional practice or the socially acceptable actions among members of a profession in their dealings with each other

What is “office etiquette”?
quick etiquette workplace

Always be conservative (with dress, language, rules)

Dress and act for the job you want. Want to be a manager? Act like one by managing your time effectively and being organized

If you’re unsure about the rules, ask or observe and follow (greetings, schedules)

Language and posture

All emails, calls and interactions should be professional. Check written work for spelling errors, clarity and formatting

Ask for help and permission if you are unsure

Reebok Office Etiquette Commercial

Quick Etiquette: Workplace
quick etiquette conversation

During conversation

Remember to use names, it will help you memorize them

Maintain eye contact (comfortably)

Are you engaged in the conversation?

Listen

Ask questions

Show interest and enthusiasm

Pause to let others speak

Following up

Ask for a business card

Makes notes on the back after your conversation so that you can include topics in your follow up email

Quick Etiquette: Conversation
global etiquette

Acknowledge that different people will have different customs, perspectives and ways of thinking.

Realize that while you may not be in an unfamiliar environment, your counter person may be.

Adapt. Be flexible and understanding. Know how to listen, even when you don’t agree.

What resources can you use?

Global Etiquette
what does your email address say about you
What does your email address say about you?
  • Because it is used to identify you, your email address is often seen as a representation of your virtual self.
  • Does your address contain your first and last name? (initials to save space is okay)
  • Does it identify you?
  • Have you set up a standard electronic signature?
email education activity creating an appropriate email address for business communications

Email Education ActivityCreating an appropriate email address for business communications

resumes

DO: 10-12 point font depending on length

DO: Use a simple, standard font

DO: Use strong verbs and numerical measurements in descriptions

DON’T: Use a lot of colors or overuse italics

DON’T: Include pictures

DON’T: Lie, embellish, stretch, add, fluff, fudge or add anything deceiving to a resume. It can come out during the interview or even worse – on the job.

Resumes
what should your resume look like

Overview: Write a 3 sentence mini biography about yourself. Highlight your strongest features

Education: After the heading, lead with educational information. The name of your high school and its address will go here. Follow that with your GPA and, if you know it, your class rank

Work Experience: If you have any work experience – internships, apprenticeships – provide a bulleted description of each after the heading

Volunteer Experience: List and describe any volunteer initiatives that you have been a part of

Extracurricular Activities: Any clubs, programs, community service organizations or sports you were a part of during high school will fall under this list, but try to limit the list to 8 entries

Skills: If you are proficient in advanced computer programs or fluent in multiple languages, list those skills

Awards: Don't limit yourself here. This section can be a laundry list (though you should explain any awards that don’t have obvious titles). Remember that even accomplishments for which you never received a trophy, medal or certificate for fit into this category

What should your resume look like?
interviews

Be Polite

Know Your Schedule

When can you start working?

Which hours/days will you be available?

Be on Time

Get there early!

Go on Your Own

You can arrive with support, but interview alone

Send a Thank You Note

In the following days, take time to email or mail a thank you letter to your interviewer

Interviews
dress for success

Women's Interview Attire:

Solid color, conservative suit

Coordinated blouse

Closed toed shoes

Limited, matching jewelry

Neat, professional hairstyle, kept away from face

Hosiery?

Minimal make-up & perfume

Clean, conservative nails

Portfolio or briefcase

Dress for Success

Men’s Interview Attire:

  • Solid color, conservative suit
  • White or earth toned, long sleeve shirt and tie
  • Black or dark blue socks
  • Professional shoes that match your belt!
  • Very limited jewelry, avoid color
  • Neat, professional hairstyle
  • Minimal cologne& aftershave
  • Neatly trimmed nails
  • Portfolio or briefcase
mock interview questions

How has school prepared you for working at our company?

Why should we hire you?

How would you describe your ability to work as a team member?

What has been your most rewarding accomplishment?

Tell me about a major problem you recently handled.

Have you ever had difficulty with a supervisor or teacher? How did you handle it?

What do you feel your greatest strengths are?

Mock Interview Questions
media etiquette the importance of positive personal branding

Social Media (Facebook, Twitter, Instagram)

When it comes to social media, if it doesn’t help you, it’s probably hurting you. Consider your online profiles. Would you be PROUD to show your them to an interviewer?

Pictures (tags), status, jokes, groups, tweets and screen names

Delete old, inactive profiles (who knows what’s on there)

Are you utilizing professional sites? (join Linked In)

Email

Does your email address contain your first and last name? Does it identify you?

Have you set up a standard electronic signature?

Are your voicemail greeting and ringtone appropriate?

Media EtiquetteThe importance of positive personal branding
quick etiquette meals

Before:

It may appropriate to stand behind chairs at dinner until everyone has found a place to sit (observe)

Greet peers and introduce yourself (it is not about the food!)

Order a meal in a similar price range with the seniors

Avoid messy and hard to eat foods. (i.e. long spaghetti)

During:

Place your napkin on your lap

Take small bites so that you are always prepared to answer any questions asked of you

After:

Thank seniors for meal

Light clean up of space? (observe)

Quick Etiquette: Meals
review questions remember sometimes there is more than one answer

If you are not sure what to wear to an interview you should…

Call/email ahead and ask

Research company policies online

Dress on the conservative side

Wear what you had planned, and apologize on arrival

Call to cancel

What shouldn’t you bring into an interview?

Questions

A resume

Your parents

Perfume

Review questionsRemember, sometimes there is more than one answer
review questions continued

What should always match?

Men’s ties and shoes

Men’s shoes and belts

Women’s blazer and purse

Women’s jewelry

What is REQUIRED for a business professional?

Men’s complete suit

Men’s polo shirt

Men’s tie

Women’s close toed shoes

Women’s cardigan

Women’s suit skirt or trouser set.

Review questions (continued)
review questions continued1

While reading the menu at a social or interview dinner, you should be…

Listening to what the seniors are ordering and their food price range/amount

Considering which foods will be easy to eat while talking

Thinking of excuses to order two entrees

Avoiding garlic and other smelly foods

You meet someone you want to keep in contact with:

Ask for their home address so you can mail a letter

Request a business card and add notes/questions to ask them about

Send them an email thanking them for a great conversation using the notes on the back of their business card

Step on their foot and use it as a reason to take them shopping

Review questions (continued)