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College Mentoring for Access and Persistence Professional Development Workshop. Business Basics 3 Steps to Success: Greetings, Elevator Pitches and Conversations The Handshake Making Connections Dress for Success Global Etiquette and Awareness What is Etiquette? Global Etiquette
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3 Steps to Success: Greetings, Elevator Pitches and Conversations
Dress for Success
Global Etiquette and Awareness
What is Etiquette?
Resume Speed Dating
Putting it all together: Networking ReceptionAgenda
Definition: The code of ethical behavior in a professional practice or the socially acceptable actions among members of a profession in their dealings with each otherWhat is “office etiquette”?
Dress and act for the job you want. Want to be a manager? Act like one by managing your time effectively and being organized
If you’re unsure about the rules, ask or observe and follow (greetings, schedules)
Language and posture
All emails, calls and interactions should be professional. Check written work for spelling errors, clarity and formatting
Ask for help and permission if you are unsure
Reebok Office Etiquette CommercialQuick Etiquette: Workplace
Remember to use names, it will help you memorize them
Maintain eye contact (comfortably)
Are you engaged in the conversation?
Show interest and enthusiasm
Pause to let others speak
Ask for a business card
Makes notes on the back after your conversation so that you can include topics in your follow up emailQuick Etiquette: Conversation
Acknowledge that different people will have different customs, perspectives and ways of thinking.
Realize that while you may not be in an unfamiliar environment, your counter person may be.
Adapt. Be flexible and understanding. Know how to listen, even when you don’t agree.
What resources can you use?Global Etiquette
DO: Use a simple, standard font
DO: Use strong verbs and numerical measurements in descriptions
DON’T: Use a lot of colors or overuse italics
DON’T: Include pictures
DON’T: Lie, embellish, stretch, add, fluff, fudge or add anything deceiving to a resume. It can come out during the interview or even worse – on the job.Resumes
Overview: Write a 3 sentence mini biography about yourself. Highlight your strongest features
Education: After the heading, lead with educational information. The name of your high school and its address will go here. Follow that with your GPA and, if you know it, your class rank
Work Experience: If you have any work experience – internships, apprenticeships – provide a bulleted description of each after the heading
Volunteer Experience: List and describe any volunteer initiatives that you have been a part of
Extracurricular Activities: Any clubs, programs, community service organizations or sports you were a part of during high school will fall under this list, but try to limit the list to 8 entries
Skills: If you are proficient in advanced computer programs or fluent in multiple languages, list those skills
Awards: Don't limit yourself here. This section can be a laundry list (though you should explain any awards that don’t have obvious titles). Remember that even accomplishments for which you never received a trophy, medal or certificate for fit into this categoryWhat should your resume look like?
Know Your Schedule
When can you start working?
Which hours/days will you be available?
Be on Time
Get there early!
Go on Your Own
You can arrive with support, but interview alone
Send a Thank You Note
In the following days, take time to email or mail a thank you letter to your interviewerInterviews
Solid color, conservative suit
Closed toed shoes
Limited, matching jewelry
Neat, professional hairstyle, kept away from face
Minimal make-up & perfume
Clean, conservative nails
Portfolio or briefcaseDress for Success
Men’s Interview Attire:
Why should we hire you?
How would you describe your ability to work as a team member?
What has been your most rewarding accomplishment?
Tell me about a major problem you recently handled.
Have you ever had difficulty with a supervisor or teacher? How did you handle it?
What do you feel your greatest strengths are?Mock Interview Questions
When it comes to social media, if it doesn’t help you, it’s probably hurting you. Consider your online profiles. Would you be PROUD to show your them to an interviewer?
Pictures (tags), status, jokes, groups, tweets and screen names
Delete old, inactive profiles (who knows what’s on there)
Are you utilizing professional sites? (join Linked In)
Does your email address contain your first and last name? Does it identify you?
Have you set up a standard electronic signature?
Are your voicemail greeting and ringtone appropriate?Media EtiquetteThe importance of positive personal branding
It may appropriate to stand behind chairs at dinner until everyone has found a place to sit (observe)
Greet peers and introduce yourself (it is not about the food!)
Order a meal in a similar price range with the seniors
Avoid messy and hard to eat foods. (i.e. long spaghetti)
Place your napkin on your lap
Take small bites so that you are always prepared to answer any questions asked of you
Thank seniors for meal
Light clean up of space? (observe)Quick Etiquette: Meals
Call/email ahead and ask
Research company policies online
Dress on the conservative side
Wear what you had planned, and apologize on arrival
Call to cancel
What shouldn’t you bring into an interview?
PerfumeReview questionsRemember, sometimes there is more than one answer
Listening to what the seniors are ordering and their food price range/amount
Considering which foods will be easy to eat while talking
Thinking of excuses to order two entrees
Avoiding garlic and other smelly foods
You meet someone you want to keep in contact with:
Ask for their home address so you can mail a letter
Request a business card and add notes/questions to ask them about
Send them an email thanking them for a great conversation using the notes on the back of their business card
Step on their foot and use it as a reason to take them shoppingReview questions (continued)