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Interacting with Suppliers. Top Tips to Optimize Supplier/Manufacturer Collaboration. Rachel L. Grabenhofer Editor [email protected] Interacting with Suppliers. Top Tips to Optimize Supplier/Manufacturer Collaboration. Rachel L. Grabenhofer Editor [email protected]

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Interacting with suppliers

Interacting with Suppliers

Top Tips to Optimize

Supplier/Manufacturer Collaboration

Rachel L. [email protected]


Interacting with suppliers1

Interacting with Suppliers

Top Tips to Optimize

Supplier/Manufacturer Collaboration

Rachel L. [email protected]


Include suppliers early
Include Suppliers Early

  • Bring suppliers into the early stages of your R&D process whenever possible.


Involve your team
Involve Your Team

  • Involve R&D and marketing/product development in supplier meetings when possible. 


Involve your team1
Involve Your Team

  • Involve R&D and marketing/product development in supplier meetings when possible. 

  • Also provide internal regulatory groups with access to the supplier to streamline the process of bringing a product to market.


Communicate openly
Communicate Openly

  • Be willing to disclose specific attributes and the benefits, claims, etc. you are trying to make with your formulas.


Communicate openly1
Communicate Openly

  • Be willing to disclose specific attributes and the benefits, claims, etc. you are trying to make with your formulas.


Communicate openly2
Communicate Openly

  • Be willing to disclose specific attributes and the benefits, claims, etc. you are trying to make with your formulas.

    • Examples:

      • What part of the body will the product come into contact with?

      • Are any reducers (e.g., reducing saccharides) used in the formulations?


Communicate openly3
Communicate Openly

  • Be willing to disclose specific attributes and the benefits, claims, etc. you are trying to make with your formulas.

    • Examples:

      • What part of the body will the product come into contact with?

      • Are any reducers (e.g., reducing saccharides) used in the formulations?

      • Will the product be lypophilic or hydrophilic ?

      • Will the formula be exposed daily to long periods of sunlight?


Communicate openly4
Communicate Openly

  • Be willing to disclose specific attributes and the benefits, claims, etc. you are trying to make with your formulas.

    • Examples:

      • What part of the body will the product come into contact with?

      • Are any reducers (e.g., reducing saccharides) used in the formulations?

      • Will the product be lypophilic or hydrophilic ?

      • Will the formula be exposed daily to long periods of sunlight?

      • What are the US Food and Drug Administration’s and local authorities’ requirements governing the useof the product?

      • Provide samples of the base


Communicate openly5
Communicate Openly

  • Be willing to disclose specific attributes and the benefits, claims, etc. you are trying to make with your formulas.

  • Provide preliminary information on projects even if they may change—i.e., timing, quantities etc.


Communicate openly6
Communicate Openly

  • Be willing to disclose specific attributes and the benefits, claims, etc. you are trying to make with your formulas.

  • Provide preliminary information on projects even if they may change—i.e., timing, quantities etc.

  • Also, do not be overly concerned with secrecy when talking to suppliers. If you don’t trust your supplier, you shouldn’t waste time with them.


Consider cost vs use level
Consider Cost vs. Use Level

  • While raw material costs understandably are a top concern, do not be penny-wise and pound-foolish.Consider: Which will cost more, a $2,000/kg ingredient used at 0.5%, or a $200/kg ingredient used at 7%?


Leverage supplier expertise
Leverage Supplier Expertise

  • Work with a few key suppliers in specialized ingredient areas—i.e., actives, silicones, polymers, etc., and tap into their expertise by discussing projects with them.


Leverage supplier expertise1
Leverage Supplier Expertise

  • Work with a few key suppliers in specialized ingredient areas—i.e., actives, silicones, polymers, etc., and tap into their expertise by discussing projects with them.

  • When you run into issues, use your suppliers as a resource.


Leverage supplier expertise2
Leverage Supplier Expertise

  • Work with a few key suppliers in specialized ingredient areas—i.e., actives, silicones, polymers, etc., and tap into their expertise by discussing projects with them.

  • When you run into issues, use your suppliers as a resource.

  • Be willing to ask for the supplier’s help when it comes to customizing blends of actives.


Leverage supplier expertise3
Leverage Supplier Expertise

  • Work with a few key suppliers in specialized ingredient areas—i.e., actives, silicones, polymers, etc., and tap into their expertise by discussing projects with them.

  • When you run into issues, use your suppliers as a resource.

  • Be willing to ask for the supplier’s help when it comes to customizing blends of actives.

  • Ask for the supplier’s help withregulatory matters.


Be prepared
Be Prepared

  • Before a meeting with a supplier update yourself on any internal projects using that supplier’s products.


Be prepared1
Be Prepared

  • Before a meeting with a supplier update yourself on any internal projects using that supplier’s products.

  • Bring any new projects to the meeting that would be applicable to discuss and possibly get recommendations.


Be timely
Be Timely

  • Both suppliers and manufacturers should respond to e-mails, voicemails, etc. in a timely manner.


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