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information. language. data. meaning. practice. values. what did we do yesterday ?. types of knowing / knowledge types of KM project look at the world through the BM elements, interaction and pulse of BM
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information language data meaning practice values IeMBA - KMNT 645 - Day 2
what did we do yesterday ? • types of knowing / knowledge • types of KM project • look at the world through the BM • elements, interaction and pulse of BM • KM focuses on surfacing and managing the knowledge aspects to be synthesized. It connects to the world via the BM • (DIKW) IeMBA - KMNT 645 - Day 2
KM - its past & present • Larry Prusak - IT, globalization, economics of knowledge • Jay Liebowitz - KM (IT) and the info-management future • Leif Edvinsson IC - accounting, the IC metrics future • knowledge flows - making system work better (K-plumbing) • firm, industry, region, nation, individual • Nonaka & Takeuchi 1995 - (a) tacit K, (b) K-generation 6th IFKAD 2011
interactions & methodology • instances - generalities • practice - reasoned • human agency, Murphy’s Law, work-arounds, … • options, choices, values - aesthetics, style • intangibles • ‘knowledge work’ IeMBA - KMNT 645 - Day 2
beyond ‘assets’ - to intangibles universe of things known to exist = resources valuation codification 2nd EDEN Seminar on Intangibles & IC
KM’s target - beyond scientific management • synthesis of causal and agentic ways of knowing • e.g. interplay of rivalrous and non-rivalrous resources (assets and potentials) • intangibles are of two very different types - unmeasured assets (ICa) and unrealized potentials (ICp) • how to control these differing resources ? • unmeasured assets - simply do better, improve accounting, e.g. churn rate • unrealized potentials - i.e. human agency • entrepreneurial imagination - vision • agentic activities of the people comprising network that creates value 2nd EDEN Seminar on Intangibles & IC
K-generation human work-effort 6th IFKAD 2011
double spiral of a non-zero cost - non-equilibrium world human agency - making a difference in the world 6th IFKAD 2011
Penrose’s business model • management team • services = f (resources, team’s K) • rate of growth • K carry-forward • extensibility of K • non-rivalrous (low cost) resource • KBV versus RBV IeMBA - KMNT 645 - Day 2
KM - again • management of priced and unpriced assets & capabilities (TCa, TCp, ICa, ICp) and their interaction/s • relationships - market and non-market • BM - the firm as a lens on the world • metrics ? • strategic layers, time horizons / pulses • diagnosis, discovery of action options and constraints • the centrality of the entrepreneurial / strategic imagination IeMBA - KMNT 645 - Day 2