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Arkansas Digital Government Initiatives. Claire Bailey Director, Department of Information Systems Arkansas Chief Technology Officer. Behind the Architecture. Technology Goals & Trends. Align technology goals to Governor Beebe’s vision for Arkansas

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arkansas digital government initiatives

Arkansas Digital Government Initiatives

Claire Bailey

Director, Department of Information Systems

Arkansas Chief Technology Officer

technology goals trends
Technology Goals & Trends
  • Align technology goals to Governor Beebe’s vision for Arkansas
  • Goals identified by the State Technology Council (STC)
  • Trends identified by the Enterprise Architecture Team

Arkansas Approach:

  • Connect Arkansas
  • Arkansas Research and Education Optical Network (ARE-ON)
  • Arkansas Telehealth Oversight and Management (ATOM)
  • Next Generation State Network
  • Consumer Class Internet
business analytics
Business Analytics

Arkansas Approach:

  • Turn data into information for analysis and forecasting to enhance timely decision making effectiveness
  • Dashboards to help visualize the information of important business processes or indicators to improve understanding
cloud computing software as a service
Cloud Computing/ Software-as-a-Service

Arkansas Approach:

  • Private/Public Cloud Partnerships
  • Virtualization
  • Backup and Recovery Services
  • Exchange Email
communication and collaboration tools
Communication and Collaboration Tools

Arkansas Approach:

  • SharePoint
  • Distance Learning
  • Video Conferencing
  • Video Arraignment
  • Unified Communications (UC) project
    • instant messaging, presence information, telephone, video conferencing, and other types of communication
cyber security
Cyber Security

Arkansas Approach:

  • Endpoint protection and antivirus solution state contracts saving state $139,000 annually
  • Provide intrusion prevention system on state network that is customizable at local level
  • Provide firewalls for organizations on state network
  • Security event and incident management system monitors suspicious traffic on the state network and notifies customers
data center modernization
Data Center Modernization

Arkansas Approach:

  • Ensuring cost effectiveness
  • Ensuring security
  • Ensuring efficiency
  • Provide increased availability and reliability for essential state services
digital government1
Digital Government

Arkansas Approach:

  • 2010 Best of Web – 2nd Place
  • portal provides approximately 430 online services supporting state, county, and city governments
  • Arkansas was the 1st state in the nation to provide secure payment processing services including – inmate trust account deposits, probation and parole supervision and restitution payments, and Pulaski County property tax payments
enterprise mobility
Enterprise Mobility

Arkansas Approach:

  • Highly portable devices enable the workforce to provide a wide variety of tasks at any location making them more efficient and productive
  • New web sites are being developed with cross-platform capability specifically for smartphones
  • Enterprise e-mail servers are providing native support for mobile devices
green it
Green IT

Arkansas Approach:

  • Each agency has addressed the Governor’s Executive Order as is evidenced by successful initiatives.
  • Multiple agencies shifted to purchasing equipment that meets the ENERGY STAR certification and/or EPEAT rating requirements
  • The current IT Plan reports that approximately 47% of technology equipment utilized in state agencies meets these standards
  • The State Data Center reduced its energy use by 16% for Fiscal Year 2010 compared to the benchmark year of Fiscal Year 2008
health it
Health IT

Arkansas Approach:

  • Health Information Office established to coordinate the planning and development of health IT solutions
  • State Health Alliance for Records Exchange (SHARE)
    • Arkansas statewide health insurance exchange system
    • Collaborative effort of public and private stakeholders to plan a system that will improve the health care experience for patients, providers and insurers
  • ATOM Telemedicine Initiative
social media
Social media

Arkansas Approach:

  • Several agencies are using Facebook, Twitter, and other social media technologies
  • 20% of agencies, boards and commissions are using social media for official business
  • Social Media Event for Public Information Officers – December 2nd & 3rd

Arkansas Approach:

  • Consolidation of server workloads to enhance availability and efficiency and reduce initial and on-going data center costs
  • Using virtualization as the engine for driving cloud computing opportunities
  • Encapsulation of applications and operating systems to a single unit to allow for greater flexibility and operational efficiency
  • Provide on demand capabilities to be able to deliver computing resources when and where they are needed.  Allow for a “pay for what you use” model.
  • Utilize desktop virtualization to allow for lowered support costs and higher pc to support tech ratios – help eliminate “sneaker net”
web 2 0
Web 2.0

Arkansas Approach:

  • Provides the state another avenue to better

help government achieve its goals by being

transparent, participatory, and collaborative

  • Benefits – Increased efficiency, improved services, greater accessibility of public services, and more accountability
  • Mobile services – county property tax payments, the Game and Fish Commission’s Game Check, and the Secretary of State’s Voter View, and