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Interoperability Challenges and Vision for a Comprehensive Crisis Response Service Rendle Williams, Social Programme Department, Territorial Headquarters, Blackburn. Definition of Interoperability (Federal Department of Finance & Deregulation)
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and Vision for a
Comprehensive Crisis Response Service
Rendle Williams, Social Programme Department, Territorial Headquarters, Blackburn
‘the ability to transfer & use information in a uniform and efficient manner across multiple organisations and information technology systems.’
Challenge 1 – The impact of multiple client data collection systems (particularly for an integrated service response)
Challenge 2 – The lack of protocols & systems to support e-referrals
The Australia Southern Territory social programmes consist of: -
We have over 30 different reporting mechanisms.
In Victoria, the major social programmes are
TSA Victorian Homeless & Housing services consist of:-
Highly integrated service delivery
24/7 crisis support telephone
Over 100 contacts per day.
Strong relationships & Partnerships to deliver this integrated service
Widespread data problems across Social Programmes
Enable access to a common client file for all similar services
Enable implementation of the privacy policies to share & restrict client & service information
Enable common practice & improved service delivery
Enable benchmarking for client throughputs and outcomes
Enable evidence-based advocacy & fund raising
Investment in a single client system & integrate the data reporting of stakeholders & funders. - SAMIS
Use the best available Minimum Dataset if possible the National Data Dictionary for the data items
You can never provided too much support
The smarter the reports the better the improvements for service delivery.
Stay very close to the champion users
It never stops
Competing against a silo mentality for data collections. We are strongly advocating for the development of protocols for the sharing of data between tools, not a shared software system. Such as can be used for e-referrals for housing and allied AoD treatment & health services. We have too much double handling of data.
Managing compliance to National Standards for all Data Collections. Taking some gambles on the future of the standards.
When do we move to a data warehouse facility to enable cross dataset reporting & analysis.
Involve the services on the ground with all service delivery reform and data collection.
Internally we are attempting to move to a client outcome reporting.