1 / 15

Overview of IT Services at The University of Bradford

Overview of IT Services at The University of Bradford. Version 1.0 30 th September 2013. Introduction. Purpose: provide a short induction briefing on IT services at the University for new senior staff Agenda: Brief history of how we got to where we are

fadhila
Download Presentation

Overview of IT Services at The University of Bradford

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Overview of IT Services at The University of Bradford Version 1.0 30th September 2013

  2. Introduction • Purpose: provide a short induction briefing on IT services at the University for new senior staff • Agenda: • Brief history of how we got to where we are • Overview of the current services and organisation • Summary of IT Strategy and status of IT Investment Plans • Indication of the University’s IT Challenges & Opportunities • Questions arising

  3. Some Key Historical Perspectives Computer Centre & MIS as independent units Computer Centre & MIS in Learner Support Services planning unit Learning Support Services combining IT Services & Library Services 2 large mainframes CAA 100s of virtual servers PC Clusters N/w upgraded to Cat6 Student Accom. networked (dial-up ResNET) ResNET replaced with cabled n/w Wifi in The Green Wifi hotspots Secure off-campus access eduroam Ericsson telecomms platform Smartcard Access Control E-payments 1st Mobile App Finance system 1 Finance system 2 HR/Payroll system 1 HR/Payroll system 2 Office 365 for students SAINT Computerised Timetabling Blackboard FM for School of Life Sciences FM for School of Social & Intl Studies FM for School of Health Studies FM for Students Union Creation of One IT Service Desk/ FM for Corporate Services FM for SCIM Administrators E-Strategy 2004-08 IT Strategy 2009-14 E-strategy Programme (£12m) Current Invest. Plan (10/11) Change Programme 1970s/80s/90s 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 KEY: - Infrastructure milestones - System milestones - Support milestones

  4. Current IT Infrastructure Library Cloud & Shared Services (eg Microsoft, UCAS, NorMAN Shared 24/7 Help Desk) SUPPORT METRICS Student Central Storage: >200 Terabytes Staff PCs: ~3000 Fixed on-campus Student PCs: ~1000 Corporate Ipads & Tablets: >50 Corporate Mobile Phones: >400 Corporate Smartphones: >200 Data Sockets: ~6000 Voice Sockets: <4000 Live accounts: >25,000 School of Eng & Info The Green J B Priestley Other wifi hotspots YHMAN Internet access Richmond Bdg Other schools KEY SUPPLIERS City Campus HP: data storage, switches, desktop, MFD printers/copiers Vodaphone: iPhone, iPads, tablets, corporate mobiles & smartphones Microsoft: campus desktop Oracle: campus database Novell: network Partner Institutions (eg China, Dubai) School of Mnmt Emm Lane Wifi hotspots

  5. Some of our Key Systems Academic Admin & support Finance (E5) Library Catalogue SUPPORT METRICS HR/Payroll (Resource Link) E-Resources Total staff: 2,500 ; total students 15,000 SAINT users: 800 staff & all students Blackboard users: 800 staff & all students Finance users: 275 staff HR/Payroll (MyView) users: all staff Salto users: all staff & students FACTS users: 80 staff/students About UoB users: 5,000 Printing & copying: >2 million pages/yr Students apps: >1000 concurrent users Student admin (SAINT) Estates (Salto, FACTS) VLE (Blackboard) Internal Website About UoB File storage Email (Office 365 for students) KEY SUPPLIERS Microsoft: Office 365 Blackboard: Bb Learn, Bb Mobile, Bb Collaborate, TxtTools Tribal: SAINT Business Objects: Reporting Advanced Business Solutions: E5 NorthgateArinso: ResourceLink Email (in-house for staff) Printing & Copying External Website >100 student apps Student

  6. IT Support to Students & Staff Students Student Union Corporate Services School of Life Sciences School of Health Studies School of Social & Int Studies School of Man. School of Eng & Informatics • IT Services (G Hill) • IT Systems (P Briggs + 11fte) • IT Infrastructure (G Bell + 16.4fte) • IT Support & Telecomms (R Goodair + 16.5fte) • IT Info, Training & Advice (A Carter (0.4fte) + 6fte) School of Man. IT Support School of Eng & Informatics IT Support

  7. Measuring Service Levels & Support STAFF & STUDENTS • SERVICE AVAILABILITY • Target 24/7 100% availability: >99% achieved • Limited number of incidents pa: Typically fixed within 4 hour target • SATISFACTION SURVEYS • 11/12 & 12/13 Internal Survey: • 87% V Satisfied; 12% Satisfied • NSS survey ratings: • 11/12 81% for Learning Resources 12/13 84% for Learning Resources • (just below sector average) • SERVICE DESK • 35k phone calls & 20k emails pa generating 10k jobs: >60% from CS/LSS • Jobs are 50:50 incidents vs change requests – trend to fewer incidents: 89% cleared by target date • ACCOUNT MANAGEMENT • Regular reviews of support service levels with user management • Positive relationships established • NorMAN • (out of hours backup to Service Desk) • 260 calls taken pa: Just over 50% dealt with by NorMAN All statistics are from IT Services Annual Reports (2011/12 & 2012/13)

  8. IT Governance (before/after 2011) ISC – Information Strategy Committee

  9. IT Strategy 2009/14 Smart Administration Web-Enabled Campus OBJECTIVES • Supporting Learning & Teaching Environments • Delivering a customer-focused service • Prioritising business systems to support institution • Enabling Information Access & Security • Making savings & delivering efficiencies Infrastructure in the Information Age

  10. Recent IT Budgets & Investments * FM staff costs will be included in IT Services staff costs budget from 2013/14, rather than re-charged ** Estimated

  11. Approved Investment Projects Status Web-Enabled Campus Smart Administration Course Info Database HRX e-Recruitment Student Attnd. Mntrng Enhanced Learning Student System Devt Timetabling Unified Comms Research Mgt System Mobile Apps PROJECT KEY 2010/11 Invest Plan completed Out of Hours IT 2010/11 Invest Plan in progress Blackboard Servers 2010/11 Invest Plan postponed IT Rolling Replacement £2.7m funding of which £500k postponed Green IT Projects Infrastructure in the Information Age

  12. 2013 Investment Planning Round • Reviews with senior users generated list of proposed IT-related projects (some areas only) • An Interim Planning Review approved: • Re-implementation of Student Information System (£1.3m) • Smartcards for bursary students (external funding) • Continuation of current technology enhanced learning system (reserves) • Remaining proposals await full Investment Planning process • Further level of detail is provided in a separate presentation (‘IT Investment Planning 2013’)

  13. Looking Forward: Challenges Impact of “Technology University of the North” on IT Supporting students & staff in the effective use of technology for learning, teaching and assessment Increased focus on Research driving new specialist needs (HPC, MI, PGR/PGT tools) IT at University of Bradford Promoting digital literacy of staff and students Delivering a professional, quality service Supporting the trend towards IT consumerisation and Bring Your Own Device New forces for change: mobile, social s/w, cloud, data usage Facilitating institutional efficiencies & modernisation

  14. Looking Forward: Opportunities Coordinated approach to developing refreshed Corporate & IT Strategies Creative IT input to embrace mobile potential in new Marketing Strategy Changes & New Strategies at UoB Refresh IT Governance arrangements to assist new IT Strategy Adopt/exploit technology innovation in the schools to benefit the wider University Potential for further efficiency savings through consolidating IT support budgets

  15. Q&A

More Related