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Resident Satisfaction Survey

Resident Satisfaction Survey. 28 th Annual Survey Assistance from Institute for Design Research and Outreach (IDRO), College of Design, ISU Extension City/ISU distribution 1,350 utility bill customers 986 email surveys to ISU students 728 returned surveys (48.7% response rate)

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Resident Satisfaction Survey

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  1. Resident Satisfaction Survey • 28th Annual Survey • Assistance from Institute for Design Research and Outreach (IDRO), College of Design, ISU Extension • City/ISU distribution • 1,350 utility bill customers • 986 email surveys to ISU students • 728 returned surveys (48.7% response rate) • 61% Ames utility users, 39% ISU students

  2. Resident Satisfaction Survey On-going service priorities (P. 6)

  3. Resident Satisfaction Survey • On-going service priorities • Spend “same” in 11 out of 11 categories • Increase in “spend more” respondents • Transit (26%) • Recreational opportunities (24%) • Law Enforcement (20%) • Sanitation/food inspections (21%)

  4. Resident Satisfaction Survey Figure 1. Trends in preferred property tax adjustments for next year (P. 9)

  5. Resident Satisfaction Survey • Preference for “No Change” in property tax rate • 57% of respondents • (+7% from 2009) • (+11% from 2008) • “Increase” support gained 6% • “Decrease” support dropped by 12%

  6. Resident Satisfaction Survey Capital improvement priorities (P. 10)

  7. Resident Satisfaction Survey • Capital Improvement Priorities • Reconstructing existing streets • Traffic flow improvements • Storm water drainage improvements

  8. Resident Satisfaction Survey Summary Table of Satisfaction with City Services (Removing “don’t know”) – P. 12

  9. Resident Satisfaction Survey Summary Table of Satisfaction with City Services – P. 11 *1=very dissatisfied; 2=somewhat dissatisfied; 3=somewhat satisfied; 4=very satisfied

  10. Resident Satisfaction Survey New Initiatives (P. 27) *Don’t know responses not included in calculating average.

  11. Resident Satisfaction Survey Entrances to Ames (P. 28) *Don’t know responses not included in calculating average.

  12. Resident Satisfaction Survey Trends in Internet service at home (P. 34)

  13. Resident Satisfaction Survey Trends in overall satisfaction with City of Ames service quality (P. 34)

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