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ServiceNow Field Service Management CIS-FSM Exam Questions

The release of the latest ServiceNow Field Service Management CIS-FSM Exam Questions offer an excellent opportunity for professionals to upgrade their skills and knowledge.

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ServiceNow Field Service Management CIS-FSM Exam Questions

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  1. Pass ServiceNow CIS-FSM Exam with Real Questions ServiceNow CIS-FSM Exam Certified Implementation Specialist - Field Service Management https://www.passquestion.com/cis-fsm.html 35% OFF on All, Including ServiceNow CIS-FSM Questions and Answers Pass CIS-FSM Exam with PassQuestion ServiceNow CIS-FSM questions and answers in the first attempt. https://www.passquestion.com/

  2. 1.A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service? A. Reactive field service B. Internal field service C. External field service D. Predictive field service Answer: B 2.When can work order tasks be dispatched? A. Parts have been sourced B. Field agent is assigned C. Customer books an appointment D. Dispatch group is assigned Answer: B 3.Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two) A. Type of work not preferred B. Skills mismatch C. Not a preferred customer D. Parts unavailable Answer: B, D 4.What criteria are utilized in auto-assignment of work order tasks? (Choose three.) A. SLA status B. Age of task C. Skills D. Task windows E. Geolocation Answer: C, D, E 5.How are dispatch groups that can be selected from work order tasks filtered? A. By Manager B. By Location coverage C. By Group type D. By Group members Answer: B 6.Agents and managers cannot create knowledge articles from Community questions. A. True B. False Answer: B 7.Information about a customer’s service contract is found in Knowledge. A. False

  3. B. True Answer: A 8.From what places in SN can an agent create a case? (Choose three.) A. Customer Service Application B. Contact C. Account D. Chat Answer: A, B, C 9.What are the conditions that matching rules are based on? (Choose two.) A. Agent resources best suited to work on a case B. Specific routing rules C. Filters set up in advanced work assignment D. Specific case attributes Answer: A, D 10.Matching rules enhance assignment capability by. A. Matching best agent by availability B. Providing dynamic matching of cases to groups or individuals C. Determining if account is a customer or partner D. Matching best agent by skill Answer: D

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