managing notifications from the support portal n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Managing Notifications from the Support Portal PowerPoint Presentation
Download Presentation
Managing Notifications from the Support Portal

Loading in 2 Seconds...

play fullscreen
1 / 15

Managing Notifications from the Support Portal - PowerPoint PPT Presentation


  • 104 Views
  • Uploaded on

Managing Notifications from the Support Portal. Managed Case Status Alerts. Access the Service Request Alerts. Go to: https://support.avaya.com Log in Scroll to the bottom of the screen under ALERTS & REPORTS Select Service Request Alerts. Managed Case Status Alerts.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Managing Notifications from the Support Portal' - evita


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
access the service request alerts
Access the Service Request Alerts
  • Go to: https://support.avaya.com
  • Log in
  • Scroll to the bottom of the screen under ALERTS & REPORTS
  • Select Service Request Alerts
managed case status alerts1
Managed Case Status Alerts
  • You can create an alert based on Site or SR Number
managed case status alerts2
Managed Case Status Alerts
  • Select Create an Alert from the Case Status Alerts Menu
select your parameters
Select your Parameters
  • Although other parameters are listed, for SR Alerts, you should select the Case Events to Monitor:
select your contact options
Select your Contact Options

Other Contact options

You can set up email alerts to your SSO account, or choose other methods of being notified

managed case status alerts by sold to
Managed Case Status Alerts by Sold To
  • When you select the “Sold To” option, and select Submit, the list of Sold Tos associated to your SSO login account will be displayed.
managed case status alerts by sold to1
Managed Case Status Alerts by Sold To
  • You can select ALL Sold Tos by using the Select All button
  • You can hand-pick sold to’s by using the check box
  • You can search for Sold To IDs or Names by entering partial strings and select Search
  • Follow the parameter setting as per the previous slides
accessing the
Accessing the
  • Go to https://support.avaya.com
  • Log in
  • Select the MY PROFILE hyperlink
  • Select the E-NOTIFICATIONS tab
avaya e notifications
Avaya E-Notifications
  • From here, you can select all notifications …
avaya e notifications1
Avaya E-Notifications
  • … or you can specify products, and even releases