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Based on Marketing version + additional info slides March 2011

Avaya IP Office Release 7.0 New capabilities, devices and greater investment protection for your customers Thomas GRAML, Consulting Systems Engineer. Based on Marketing version + additional info slides March 2011 . Today's Agenda. SME Communications Priorities & Roadmap

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Based on Marketing version + additional info slides March 2011

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  1. Avaya IP Office Release 7.0New capabilities, devices and greater investment protection for your customersThomas GRAML, Consulting Systems Engineer Based on Marketing version + additional info slides March 2011

  2. Today's Agenda • SME Communications Priorities & Roadmap • What's new with IP Office Release 7.0 • Key Selling Points • Selling the Healthcare Vertical • Tools Review & Wrap-up

  3. Avaya Strategic Priorities For SME Markets Simplicity Customer Service User Experience

  4. Avaya IP OfficeFulfilling Our Roadmap Promise IP Office 500 Single, Modular Platform Scales to 384 users per system, 32 sites Simple, role-based solutions AGENT POWER USER MOBILE WORKER 6.1 4.0 6.0 7.0 5.0 3.0 Merlin Integration PARTNER® Integration BCM, Norstar Integration Part 1 BCM, Norstar Integration Part 2 Avaya AuraTM Integration Integral Integration 4

  5. Additional info: platform Support and Licensing • IP Office Release 7 is only supported on the following systems. • IP500 • IP500v2 • Licensing • Upgrade from any prior release to Release 7 is chargeable (like with Release 6.1 before)

  6. Additional info: Receptionist Licensing Change • If a User has the “Receptionist” enabled, this now only consumes a “Receptionist” license if the User opens a Soft Console Session. • In previous versions of Software the “Receptionist” license was reserved permanently by just checking the box. • A maximum of 4 x Soft Consoles are supported on one IPO system

  7. Simplifies Deployment New! 95xx Digital Phones Avaya IP Office Release 7.0 Enhancement Summary • Convergence • Digital Phones T7000, M7000, Audio Conference Unit • IP Phone 1100/1200 expanded features 40% to 60% Investment Protection • Modular bay expansion supports up to 8 BCM/Norstar digital phones • Expansion chassis supports up to 16 or 30 BCM/Norstar digital phones • RJ21 Connectors speed installation • Data Migration Manager – minimizing install time New! 96X1 IP phone support • Essential Edition Embedded VM storage capacity increased • IP Office Innovation • Global sub-20 offering • Professional, value priced digital phones • Sophisticated Touchscreen IP Phones • New conferencing devices

  8. Collaboration With 40%-60% Savings Now supporting BCM/Norstar Digital Phones Customers can keep these and access all the unique value of IP Office

  9. Most Common Features SupportedSee Below For An Illustration BCM/Norstar Default Config Phone connected to IP Office • Phones will automatically configure itself similar to BCM/Norstar (e.g. Ring again = call back when free) • Majority of commonly used BCM/Norstar features available • All IP Office features can be activated by feature code e.g. cancel call forward all calls (BCM code F#4) = short code #4 “73 percent of buyers did not notice any major difference in the basic features of phones offered by vendors” Source: Focus Research’s Enterprise Phone Systems Buyer Survey, March 2009 10

  10. BCM IP desk phonesMore than five times the features introduced in 6.1 • BCM IP Phone Integration Phase 2: R7.0 • Remote feature keys; status indication and LCD labels (Stimulus emulation) • Remote definition of LCD feature key • Directory Access • Call park • Call pickup • DND • Access Voicemail • Page • Call forward • Call Log • Conference • Message Waiting Phase I: R6.1 • Auto discovery and provisioning • Busy Lamp with Pickup 1220 1230 1120E 1140E LCD and LED KEMs for 12xx KEM for 11xx

  11. Upgrade… Easy as…. Let’s show you how!

  12. Install The IP Office 500Enable Phone Integration With New Modules 1 8 Port TCM Module • Up to 4 TCM Modules on the IP Office Server • In any mix • Daughter card support • Up to 12 Digital Station Modules • In any mix of DS 16A/30A and DS16/30 DS16A & DS30A Expansion Modules New RJ-21 The modules are only compatible with IP Office 500v2

  13. Transfer the User and System DataWith A New Simple, Fast, Accurate R7.0 Tool • Data Migration Manager brings: • Phone extensions • Users (name) • Greeting messages • Voicemail messages • Spoken names • Dial plan • Locale 2 Time Savings* Accuracy * Vs manual transfers of the data.

  14. Easily Replace BCM or Norstar Wall Mount and Cable Management 3 Wall-mounting of IP Office 500 and expansion module IP Office 500 server Cable management system provides neat, fast install DS Expansion Module • Applicable to deployments with one or two chassis • For three or more chassis, 19inch racks are commercially available • Esthetically pleasing • Cable management • Single user install 15

  15. Tell The Full StoryGive Customers A Path • GROW • With IP Office 95xx or 96xx • HD video and audio Conferencing • User solutions • DevConnect Application Partners • UPGRADE • IP Office • Retain 70% T/M series phones • Up sell new Sleek 95xx Phones. • Preferred Edition • Expanded Conference Bridge • Office Worker solution • IDENTIFY • BCM50/450 • T/M series Phones • Voice Messaging • Unified Messaging • Meet me conferencing

  16. If They Seek SavingsShow them How Only Avaya Can Protect Their Investments • Keep the phones, change the core hardware • Grow with IP Office applications and built in value • Protect your installed base! IP office 500v2, mix of Combo cards, TCM8, DS16A/30A, analog and/or PRI, (and supporting module(s)) Essential Edition (10 user) Preferred Edition 30 users and above. Phone Mix :10%1403, 60% 1408, 10% 1416, 10% 9504, 10% 9508 17

  17. © 2011 Avaya Inc. All rights reserved. Why Upgrade Now?Benefits to Existing Avaya Customers

  18. Upgrading to IP Office: A Case Study150 employee, 5 location firm, upgrades and keeps T7000 phones • Investment protection in a system viable for the foreseeable future • Keep agents in constant touch with without incurring cell phone charges • Conference bridge to accommodate large number of participants Future Challenge Jan 2011 • Preserved investment made in existing T7000 series sets • Power user lets agents leverage WiFi to make calls without using cellular • 128-party, “meet-me” conference bridge allows flexible setup with maximum headroom Value 2010

  19. For All IP Office CustomersNew Options to Add Advanced Phones 20

  20. 96x1 sets – additional information • Firmware files too big to be serviced through IP Office HTTP transmission • external HTTP server required for firmware upgrade • free application available on support.avaya.com: • http://support.avaya.com/css/appmanager/public/support/Downloads/P0102/C2009071016940981500277 • New power supply if PoE is not used: • 700500725 IP PHONE SNGL PT POE INJCTR SPPOE-1A • 1151 type power supply is not supported

  21. Adds New Range Of Conference PhonesComplementing IP Office Unique Conferencing Capabilities • Range of sleek, professional, Full Duplex Conference phones • Superior voice quality • Omni-direction speakers and microphones • Expansion Microphones • SIP or Analog • SD Card for Call Recording • Don’t forget Preferred Edition!

  22. Conference phones – additional info • 3 versions supported: • 700501533 AVAYA B149 ANLG CONF PHONE • 700501530 AVAYA B159 ANLG CONFERENCE PHONE • 700501532 AVAYA B179 SIP CONF PHONE • analog phones available now, SIP phone available later

  23. IP Office R6.1 – Group Video ConferencingBringing the power of video conferencing to SMEs • High definition video solution for small workgroups • Up to 4-parties can participate on a bridge with the Avaya 1040 Video Conferencing System • Display sold separately • Conduct video calls on a single site or over a Multi-site Network • Choice of video endpoints • Avaya IP Office Video Softphone (Power User or Teleworker) • Avaya 1010 / 1040 Video Conferencing Systems • Polycom VVX • Grandstream GXV3140 • Point-to-point video calls supported at single site and over Multi-site Network • Connect and collaborate • Ad-hoc or scheduled meetings • Point-to-point or multi-user across dispersed work teams, and time zones • Reduce travel disruptions and expense • Enhance communications • Provides HD video • Leverages “visual communications” such as body language and expressions 24

  24. IP Office R6.1 – Group Video ConferencingSample Usage Scenario Avaya 1040 Video Conferencing System 4-party MCU Avaya 1010 Video Conferencing System New York Headquarter IP Office Small Community Network London Office Beijing Office Polycom VVX 1500 IP cloud IP Office Video Softphone Home user in Frankfurt 25

  25. New Ruggedized Handsets for DECT R4Ideal For Industrial Environments 26

  26. DECT R4 enhancements – additional info • Simplified installation with Provisioning Service • Improved display: • status indication • enhanced, context sensitive Call Services menu • name & number on incoming calls

  27. Simplified Management for <20 MarketExtends to Global Markets • "Set It and Forget It" • Key system functionality • Voice Mail coverage on all sets • Up and running with basic functionality in ~10 minutes. • Administration via: • PC GUI application (Simplified Manager) • Telephone User Interface (TUI) 100 PHONES: 14xx & 95xx Series ETR Series (NAR only) Norstar T-Series Norstar M-Series Analog 64 TRUNKS: (1) T1/PRI or E1 SIP (up to 20) Analog (up to 32) BRI (up to 12) 28

  28. Customer Service At The DesktopCustomized one-X portal Enhances Agent Productivity • Agents have desktop control with one-X Portal for IP Office • Login/out of Huntgroups • Change Agent State • Busy Not Available • After Call Work • Enter Reason codes • Verified Call Recordings • Messages can be checked for evidence of tampering

  29. One-X Portal – additional info • New Agent & World Clock gadgets • Improvements: • Telecommuter & Twinning at the same time • Extend to mobile / retrieve from mobile button • Directory search improvements

  30. Verified Call Recording –additional info • Option to encrypt recordings • New interface on VM Pro • Can be used together with Contact Store • Contact Store does not provide tampering check option

  31. CCR – additional info • new SYSTEM statistics • real time data on systemwide activity • more phones supported • Nortel digital phones • Video Softphone & Nortel SIP phones Limitation: no DND reasons / can‘t login agents through CCR Control panel • user interface changes

  32. SIP Enhancements Simplify InstallAnd Provide Customers Greater Choice of Service Provider Offers • Easy, accurate configuration • Template Based Provisioning • Transparent Fax over G.711 • More Choice from your Service Provider • Multiple SIP trunks deployed to single IP address • Take advantage of different rate plans from the same SP • ‘Codec Lockdown’ gives you greater flexibility on iTSP implementations

  33. Industry Selling With DevConnect PartnersInnovative solutions to penetrate new markets, boost deal size • Over 170 Applications Partners • Opportunities for new markets not currently accessible with IP Office • Differentiates you from yourcompetition • Increase your chances to win! • What this means for Partners • Increased revenue opportunity • Improved margins from software • Repeatable business (verticals) • Take share from competition

  34. Why Healthcare?Competitive Solution With IP Office & DevConnect • Small and medium healthcare organizations are increasing their technology spending • Over $10B spent in 2008 on telecommunications* • Practices looking to use technology to improve efficiency and margins • We can solve their challenges • Cost containment – need to accomplish more in terms of quality, service, and support with less resources and at less cost • Staff shortages – number of experienced medical professionals dwindling, more expensive to attract and retain • Customer Satisfaction – Health providers and doctors need to meet governmental targets • Improving the quality of care and increasing patient satisfaction while generating profitable revenue are key drivers for these firms * - source: AMI Partners study on hospitality firms – May, 2009 35

  35. It’s Not Just Doctor OfficesIntegrating Healthcare Solutions For doctors’ offices (practitioners, specialists, clinics) • Automated appointments, pre-surgical reminders, and post-discharge follow-up • Total mobility for doctors and/or delegates without disclosing mobile or home numbers • Automated lab result reader and prescription refill • Past due invoice reminders • Specialists are free to seamlessly roam across office locations For healthcare facilities (hospitals, nursing homes, etc) • On-site mobility and call routing for staff • Scheduled health checks / daily reminders • Housekeeping status for beds / rooms • Immediate notification of 999/112 calls • Resident phone and voicemail access • Call accounting and billing • Automated appointments, pre-surgical reminders, and post-discharge follow-up

  36. Avaya IP Office and DevConnectDesigned to Deliver…… Example of Integration: Tailored Patient Alerts e-IVR Appliances (US / EMEA) Meteor SE (EMEA) Shadow CMS (Global) DV4 / DV2000 (Global) Hotel Pro (EMEA) Adaptive CTI (UK/US) 37

  37. New Tools!Sales Tool Kit for R 7.0 • EZ Demo gets a makeover • Available on iPad – Now! • Updated ROI Calculator • Updated Collateral and tools • New Posters & Screensaver • Download IP Office EZ Demo: Go to Safari on iPad • (must be running latest OS on iPad) • http://avayaezdemo.level0help.com • Laptop PC version also available on Portal: http://portal.avaya.com/ptlWeb/spCP/CS200611101971125090

  38. Don’t Forget The Full Arsenal!Full Set of Tools to help you win! Reminder … Industry Toolkits TCO paper Competitive Sheets BCM Feature Matrix EC Tool Case Studies Roadmaps Positioning Tools White Papers

  39. Avaya IP Office Release 7.0Summary User Experience Simplicity Customer Service • Support of BCM/Norstar Digital (IP phones in R6.1) with consistent user experience thanks to feature parity • Sleek, Gigabit color Touchscreen IP phones • Paperless digital phones • New, high audio quality Conference phones complimenting IP Office conferencing • Focus on Healthcare with solutions delivered in partnership with DevConnect Partners • Compliments Hospitality focus in R6.1 • Hardware modules supporting Investment Protection • RJ21 speeds upgrades • User & System Data transfer from BCM/Norstar to IP Office • Simplified manager to access <20 user market 40

  40. Call To Action • Download the EZ Demo Sales tool • Laptop: http://partner.avaya.com/ptlWeb/spCP/CS200611101971125090 • iPad from safari on iPad: http://avayaezdemo.level0help.com/  • Understand verticals – Differentiate! • Learning Resources… • SME Portal http://portal.avaya.com/ptlWeb/smbs/spHome • Look for the Avaya IP Office 7.0 sales toolkit • Take the Course: • R7.0 Delta • APSS

  41. DANKE !

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