IRC International Water and Sanitation Centre

1. Monitoring for Learning anddeveloping Capacities inWASH IRC International Water and Sanitation Centre Friday 31 May 2013

2. Purpose of 5th Symposium Developing a sector-wide comprehensive system for monitoring WASH service delivery in Honduras Erma Uytewaal IRC International Water and Sanitation Centre

3. Purpose of 5th Symposium Why monitoring service delivery in Honduras? • Relatively well-performing monitoring system (SIAR), used by National Authority to target post-construction support • But: • No easy open access toits information toother sector players • Expensiveand time-consumingto update • Limited sustainability after donor support withdrew • Needto upgrade the information system, making it more a sector monitoring system ratherthananorganisationalone

4. Purpose of 5th Symposium Purpose of SIASAR, the new monitoring system • To track performance of rural water service delivery forpurposes of: • Targeting post-construction support • Investment planning (new andrehabilitations) • Informingpoliciesandregulation

5. Purpose of 5th Symposium What does it look like? • 4 areas of monitoring: • Community: coverageandhygienebehaviour • System: service levels and functionality • Service provider: its performance in administration and O&M • Support service agent: its performance in technical support • Series of indicators for each area, aggregated to an overall classification on scale from A (very good) to D (very defficient)

6. Purpose of 5th Symposium What does it look like? • Processfor monitoring: • Data collection: using mobile phones/tablets • Validation: checkingforobviouserrors • Processing: automatedusing serie of algoritms • Generating reports • Analysis andidentification of corrective actions: facilitatedprocess • Institutionalarrangements: detaileddefinition of rolesandresponsibilities in each step of thisprocess

7. Purpose of 5th Symposium Monitoring capacity • Capacity is monitoredexplicitly in twoareas: • Service provider: both in terms of skills and performance in their administration and O&M tasks • Support service agent: institutional capacity vis-a-vis the area they serve and support activities being offered

8. Purpose of 5th Symposium Contributiontolearning • Stillwork in progress, but envisaged in twomainways: • At municipal level: municipalities, service providers and other stakeholders do a joint analysis and interpretation of the status of service delivery • At national level: different national agencies ( with differnt functions analyse the data from the whole country for adjustments in policy, regulation, etc • Eventually also building up towards a sector monitoring system in mid-term future

9. Purpose of 5th Symposium Capacity needs for monitoring? • Detailed capacity needs have been identified for each step in the monitoring process, • Decentralising capacity for most steps in monitoring towards municipalities and service providers, particularly for 1) data collection and 2) analysis and interpretation of the results • In addition, capacity in terms of financial resources has been assessed: 0.24-0.34 US$/person/year for the baseline and 0.23 US$/year for ongoing monitoring

10. Purpose of 5th Symposium Lessonslearnt • WASH Service delivery monitoring has potential for strengthening capacity to: • Better target post-construction support • Policy and strategy development, based on evidence • But, it also requires strengthening capacity for monitoring itself: • Build on existing monitoring practices even incomplete/ not perfect • Decentralize most of the steps in monitoring - ensure support to local governments • Gradual approach - comprehensiveness and geographical cope

11. Purpose of 5th Symposium Lessonslearnt Costing is important tool in assigning responsibilities and assessing financial capacity to carry out monitoring

12. Purpose of 5th Symposium Thankyouforyourattention. Erma Uytewaal IRC International Water and Sanitaiton Center uytewaal@irc.nl