10 Business Reasons Why You Need Touchless Processing

1. 10 Business Reasons Why You Need Touchless Processing Ryan BazlerDirector, Product Marketing

2. Session Agenda • Kofax Guiding Principles • Touchless Processing Defined • 10 Reasons Why You Need Touchless Processing • Kofax Delivers Touchless Processing • Case Study: County of Ventura, California Human Services Agency • Q&A

3. Kofax Guiding Principles Understand Decide Understand Decide Paper Fax Email PROCESS SMS SharePoint XML INFORMATION CAPTURE Portal ERP/LOB/CRM Office PDF ECM/RM Database Social

4. Kofax Guiding Principles Smart Process Applications Understand Decide Understand Decide Paper Fax Email PROCESS SMS SharePoint Capture Validate Communicate Classify Separate Extract XML Portal ERP/LOB/CRM Office PDF ECM/RM Database Social Capture at the Point of Origination Touchless Processing Enterprise Ready First Mile™ Solutions

5. The leading provider of First Mile™ Solutions 1 2 3 Point of Origination Capturing content at the initiation point of a business process Touchless Processing Eliminating or minimizing human intervention throughout a business process Enterprise Ready Ensuring compliance and interoperability with IT infrastructure & applications

6. Touchless Processing Touchless Processing Understand Decide Understand Decide Paper Fax Email PROCESS SMS SharePoint Capture Validate Communicate Classify/Separate Doc Review Extract XML Portal ERP/LOB/CRM Office PDF ECM/RM Database Social • Maximize automation of information-intensive business processes • User visibility and efficiency to maximize productivity

7. 10 Reasons Why You Need Touchless Processing • Expenses have been reduced by over $1M per year – Staples • Scanning charges have decreased 40%, from 10 cents to six cents per page – Chase Manhattan Mortgage • Staff scanning productivity has more than doubled – Pan American Life • Enormous increase in document processing has not required additional employees – Spectrum Health • Number of claims processors dropped from 50 to 20 – Pan American Life • Less reliance on back office functions – Allianz • System approves routine claims automatically and cuts and mails checks – Pan American Life • Achieved automated mail entry independent of format and source – ING-DiBa • 74% of invoices are now processed in an automated manner – Staples • Processing time reduced from up to four days to a few minutes – Allianz • Faster invoice processing – Staples, Municipality of Midden-Drenthe • Reduced errors – Municipality of Midden-Drenthe • Better information accuracy – Staples • Correction rate decreased nearly 50 percent to less than one percent – Chase Manhattan Mortgage • Company can now replicate records and store them safely in case of emergency – Utah Office of Recovery Services (ORS) • Easily accessible central record of all documents and data – Allianz • Physicians have immediate access to patient records – Spectrum Health • Reduced inquiry response time to members due to easier access to information – North Carolina State Employees Credit Union • Increased service level to citizens and suppliers, quicker response to queries – Municipality of Midden-Drenthe • TD Bank Vision: Become the “Best Run Bank” in North America by 2014 • Streamline and efficiency from the branch backwards • Automate key processes for all core banking operations – reduce manual processing • Give the customer the same experience regardless of their interaction channel with the bank – f-t-f, call, fax, email, web

8. Kofax Delivers Touchless Processing • Manual case management and document processing is slow, expensive and error prone, impacting customer experience • Touchless Processing with Kofax Transformation Modules • Reduces the time to understand and decide what to do with information • Automates document classification and separation, and information extraction and validation • Increases productivity, speeds processes, improves data quality and lowers costs • Touchless Processing with Kofax TotalAgility • Automates execution of business rules, case routing and excepting handling • Reduces number of manual steps in a process, for lower costs and improved customer experience for a competitive advantage • Touchless Processing with Smart Process Applications • Customer On-Boarding • Mailroom Automation

9. Case Study:County of Ventura, CaliforniaHuman Services Agency

10. Kofax Capture/KTMVentura County – A Year Later Presented by: Patricia Sanchez IT Services Manager – Applications Development Date: 03/12/2013

11. Session Focus • Demographics • Ventura County • Human Services Agency (HSA) Client • Business Case • Project Funding • Kofax/KTM Solution • Project Implementation

12. Session Focus(Continued) • ROI • Client Benefits • Enhancements Implemented • Project Statistics • Lessons Learned • Future Enhancements • Q & A

13. Ventura County Demographics County Statistics as of November 2012 • Population – 831,771 • Unemployment Rate – 9.2% • Mayor Cities: Oxnard, Ventura, Simi Valley and Thousand Oaks • Poverty Rate – 11.3% • Median Earnings per Person - $40,190

14. HSA Client Demographics Recipients % increase since FY 06-07 • CalWORKs= 10% • CalFresh= 121% • Medi-Cal= 18% 1 out of 7 people in Ventura County are served by HSA

15. Business Case • Increasing workloads • Funding constraints • No standardization of service delivery • Ease of access to benefits and services Caseload for CalFresh increased from 12K to 32K (Dec 06 to Nov 12)

16. Business Case (Continued) • Need to integrate with CalWIN IVR/Benefits/Call Centers • Comply with State and Federal performance mandates • Move towards a mobile workforce strategy Use of Technology as a solution

17. Kofax/KTM Workflow

18. Project Implementation • Implementation on October 31, 2011 • Repository Implemented (FileNet P8) • Kofax Capture/KTM – Rolling Wave

19. ROI – Over First Three Years • 29% ROI • Achieved payback in just over two years • $1.1M reduction in records storage costs • 51% in GSA storage cost reduction • $279K facilities space optimization cost avoidance • 48% reduction in office filing space • $1.9M in labor productivity savings • 64% faster response to information requests • 100% audit compliance • $525K in paper-related cost avoidance • $172K in staff training cost optimization Independent study by Mainstay Salire

20. Client Benefits • Access to Client Data Independent of Worker Location • Timely Client Information Requests • Reduction in Lost Documents • Multiple Workers Have Access to Client Documents • Reduction in Paper Processing Time

21. Project Statistics

22. Lessons Learned • Understanding Kofax License and Network bandwidth requirements • Business Processes – Future State Document • Backfile Design (size of documents) • Work Distribution for all workers serving Client on one electronic case • Automate prior to deployment if possible • Workers will find a way to accomplish their task • Schedule Refresher Training • Communicate, Communicate, and Communicate Again! • Documentation and Road Shows

23. Future Enhancements • Increase Number of Index Values • Force Standardize Names for Verification Documents • Add Additional Forms • Increase Confidence Level on Data Extraction • Exception Based Processing

24. Future Enhancements (Continued) • Migrate Scan Operation to General Services Agency (GSA) • CalWIN Document Imaging – import images directly to FileNet P8 • Automate Distribution of Work

25. Questions & Answers Questions?

26. Thank you. For further information, please contact: Ryan Bazler, Director, Product Marketing Phone: 949-783-1352 Email: ryan.bazler@kofax.com