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Workers’ Compensation at The Walt Disney Company. National Council of Self-Insurers May 20, 2013. The Walt Disney Company. The Walt Disney Company. Media Networks 2012 Revenue: $ 19.4B USD. Theme Parks and Resorts 2012 Revenue : $ 12.9B USD. Consumer Products 2012 Revenue:

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Workers compensation at the walt disney company

Workers’ Compensation at The Walt Disney Company

National Council of Self-Insurers

May 20, 2013

The walt disney company
The Walt Disney Company

The Walt Disney Company





$19.4B USD

Theme Parks



2012 Revenue:

$12.9B USD





$3.3B USD





$5.8B USD





$845M USD

Workers compensation at the walt disney company


Risk Management

Profit Center


Strategic Direction

and Alignment

WDW Risk Management

Disneyland Risk Management

International Development

Disney Regional Entertainment



Studio/Corp Safety

ESPN World wide


ABC Broadcast Operations

ABC Risk

and Environmental

ABC Sports

ABC Owned

and Operated Stations

Primary workers compensation concerns
Primary Workers’ Compensation Concerns

Theme Parks & Resorts– Over 95,000 Cast Members

Media Networks– News, sporting events and broadcasting support

Consumer Products– Retail stores and distribution centers

Studio Entertainment– Motion picture and television production

Claims organization
Claims Organization

Theme Parks:

  • Self-insured in California

  • Self-insured in Florida

  • Self-administered by local Disney team

    All Other BU’s:

  • High-deductible 3rd party insurance

  • Primary in Disney captive

  • Administered by TPA

Claims organization1
Claims Organization

Formed January ‘03 for:

  • Workers’ Compensation

  • General Liability

  • Auto Liability

  • Other coverages

    TPA is overseen by corporate RM staff

Claims organization2
Claims Organization

Four tiers of “insurance”:

  • Guaranteed cost for smaller business units

  • Three levels of retro plans for larger businesses

  • Evaluated within 1st year and adjusted

  • Motivates safety and loss reduction

  • Degree of self-insurance tied to capacity of the business unit to bear the risk

Key claims practices
Key Claims Practices

Across all claims administrators:

  • Early contact and communication

  • Return to work

  • Delivery of medical care

  • Financial responsibility

  • Integration with safety and loss control

Return to work

  • The best result for both the injured worker and employer

  • Requires a clear understanding and documentation of job requirements

  • “Recovery at Work” philosophy with restriction management

  • Communication and dialogue are essential

Delivering medical care
Delivering Medical Care

  • On-site medical and occupational clinics

  • Medical provider networks

  • Effective case management

  • Controlling pharmacy costs

  • Physical therapy and athletic trainers

Financial responsibility
Financial Responsibility

  • Develop and apply a clear reserving philosophy

  • Estimate the probable future costs for benefits that may be due

  • Maintain consistency

  • Engage the actuarial consultants

  • Drive costs to the profit center

Integration with safety

Claims Management and Service Teams

Safety and claims teams exchange information about losses and possible prevention

Effective claims management reduces insurance costs and improves the program

Safety, Industrial Health and

Fire and Property Protection


Risk Management and Insurance

Effective safety programs attract more competitive insurers and lower premiums

Integration with Safety

Loss prevention, loss control and risk management must work together to achieve success

Workers compensation team
Workers’ Compensation Team

You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.

Walt Disney