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E-Governance: Success Stories from around the World

E-Governance: Success Stories from around the World. Owino Magana E-governance Consultant, E-Kazi Africa 23 March 2004. Impact of E-Governance for key stakeholders. Diversification of economy, Reduced cost of doing business. Companies. G2B. Greater Citizen Satisfaction Improved

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E-Governance: Success Stories from around the World

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  1. E-Governance:Success Stories from around the World Owino Magana E-governance Consultant, E-Kazi Africa 23 March 2004

  2. Impact of E-Governance for key stakeholders Diversification of economy, Reduced cost of doing business Companies G2B Greater Citizen Satisfaction Improved economic opportunities Reduced Govt. Spending Improved Efficiency Citizens G2C G2G Govt. Intra-govt G2X Foreign Users Increased Tourism and Export

  3. Insanity is doing the same things the same way and expecting different results Stephen Haines

  4. G2C: California state government portal

  5. G2B: Chile’s government e-procurement system • Before • No coherent inter-governmental procurement policy. • Businesses had to deal with differing rules for each department and agency. • After • www.comprachile.cl • e-system allowing storage, distribution and analyses of procurement information as well as generation of bidding • Single registration as supplier for any government agency • Transparency of outcomes of bidding process • Benefits • Greater transparency, efficiency, and fairness • Estimated efficiency gains of $200m a year, 1.4% of total government expenditures!

  6. G2B: Philippine government electronic customs clearance system Online system to process clearance of imports, payment of duty, and delivery of release orders for shipments to leave the docks. • Before: • Diversion of duty through banking system problematic. • Customs collecting officers ran away with their collections. • Process involved nearly 10 separate documents in multiple copies, over 90 • steps and more than 40 signatures and initials were involved. • Customs Bureau rated one of the most bureaucratic and corrupt

  7. After • Payment of duties and taxes are made to Authorized Agent Bank • . • No cash is handled by any Customs Officer. • Nearly paperless system • . No paper Order of Payment, no Customs Invoice. • Single electronic clearance document. • Benefits • Cargo is released within 4 hours to 2 days, down from 8 days • Payment reconciliation time down from 4 months to same day

  8. G2G: Intra-government activities • Common architectural framework and common standards for Government-wide IT infrastructure • Common metadata format for sharing and exchange of data among government departments and with the private sector. • Aggregating data about citizens and businesses into common Repositories • Establishing regional alliances with other governments for purchasing, • Facilitating learning and collaboration among government employees

  9. G2X: International Constituents • Government-to-government interactions • Co-operation on IT infrastructure projects with other states and Central government • Co-investment with other governments • Trade, Investment & Tourism development • Portals promoting the above • Online hotel booking, car rentals, etc. • 82% of Air Tickets in US bought online • Total annual value of Air Travel industry is US$ 3.5Trillion • Expatriates • Repatriation of earnings • Immigration and work permit filing • Foreign Investors • Economic and taxation information • Company incorporation, clearances, licenses

  10. The evolution of e-Governance

  11. How to pay for e-Governance initiatives • Charging fees to citizens (There are hidden costs in poorly delivered free services) • Optimization of Resource allocation • Increased tax revenues due to better compliance. • Revenues from add-on services. • Sharing development and operating costs with private sector partners

  12. Problems with e-governance implementations • Most governments have not changed their processes in any way, and instead have automated flawed processes • There is a big gulf between a “pretty web site” and integrated service delivery • Government budgets and administration tends to be in departmental silos, but e-government cuts across departments • Too much attention to “citizen portals” has taken attention away from internal government functioning and govt. to business • Even best in class state and local e-government solutions have not gained widespread adoption • Governments often underestimate the security, infrastructure, and scalability requirements of their applications

  13. Lessons: • Clear justification for projects • Clarity about costs and benefits • Balancing cost, payoff, and risk in implementation • Use appropriate technology • Appropriate Sustainability Model • Citizens are willing to pay, if they see real value • Private sector involvement can defray costs • Institutional Framework • Use government experts with IT training, not IT experts • Insource strategy; Outsource design and development • Project management • Think big, start small, scale fast • Celebrate early wins, celebrate reasoned failures • Focus on training and change management

  14. The only way to accurately predict the future…is to create it!! Peter Drucker, Management Guru

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