Thrift Shops 101

1. Thrift Shops 101 Eva Culbreth

2. Identify your Goal/Mission/Purpose • Get to know your business! • Remove the old adage…we have always done it this way “Unless you try to do something beyond what you have mastered, you will never grow.” Ronald E. Osborn "Changing the way one works is like changing the direction of an object in motion:  you have to apply energy (or force) to the object, or it will continue in the same direction."Steve Caccavo

3. Small Business Practices • Private Organization Regulations • Standard Operating Procedures “We are not in a position in which we have nothing to work with. We already have capacities, talents, direction, missions, and callings.” Abraham H. Maslow

4. Financial Responsibilities • Budget • Pricing “A budget is a license to spend; a forecast is your road map to profitability.”

5. Advertising • Mission • Getting the word out! “It is not your customer’s job to remember you. It is your obligation and responsibility to make sure they don’t have a chance to forget you.” Patricia Fripp

6. Increasing Sales • Organization • Incentives • Screening Donations

7. Volunteers • Benefits! “The achievements of an organization are the results of the combined effort of each individual.” “Some of us will do our jobs well and some will not, but we will be judged by only one thing — the result.”

8. Management Styles • Staff Meetings • Positive, Motivated & Happy! • Us v. Them The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint to keep from meddling with them while they do it. Theodore Roosevelt